Better Business Bureau (BBB)

The Better Business Bureau (BBB) is a nonprofit organization that provides the public with information on businesses in the United States and Canada.

Telephone
Customer service : (703) 276-0100
Mailing address
3033 Wilson Blvd, Suite 600
Arlington, VA 22201
Website
bbb.org

What you need to know about Better Business Bureau (BBB)

We have not received any recent complaints about Better Business Bureau.

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How to resolve a problem with Better Business Bureau (BBB)

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Better Business Bureau (BBB) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Clayton Alexander
Communications Specialist
Chief Executive
Steven McFarland
Chief Executive

Frequently asked questions about Better Business Bureau (BBB)

Call (703) 276-0100 or send a message via the online form.
BBB customer service is available 24/7.

No, the BBB is not affiliated with any governmental agency.

Yes, you can check the status of your complaint by logging into your account on the BBB website and going to the "My Complaints" section. You can also contact BBB customer service at (703) 276-0100 for updates.
Visit the BBB Scam Tracker at bbb.org/scamtracker and provide details about the scam. This helps the BBB track and warn others about potential scams.
Search for the business on the BBB website. Accredited businesses will have a BBB accreditation seal displayed on their profile.
A BBB Profile includes information about the business’s accreditation status, rating, customer reviews, complaint history, and any government actions taken against the business.
If you have questions about how BBB ratings are determined, visit the BBB website‘s “Ratings Overview” section or contact customer service at (703) 276-0100 for detailed information on the rating criteria.

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