Baltimore Gas and Electric Company (BG&E) is a subsidiary of Exelon Corporation and is Maryland’s largest gas and electric utility. It is headquartered in Baltimore.
Baltimore Gas and Electric (BG&E) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Baltimore Gas and Electric Company (BG&E)
We receive occasional complaints about Baltimore Gas and Electric (BG&E). Here’s a case where BG&E refused to waive the monthly service fee.
How to resolve a problem with Baltimore Gas and Electric (BG&E)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Baltimore Gas and Electric (BG&E) mailing address
110 West Fayette Street
Baltimore, MD 21201
Baltimore Gas and Electric (BG&E) executive customer service contacts
Primary Contact
Chimaobi Chijioke
Vice President of Customer Care
110 West Fayette Street
Baltimore, MD 21201
chimaobi.chijioke@bge.com
Secondary Contact
Tamla Olivier
Chief Customer Officer
110 West Fayette Street
Baltimore, MD 21201
tamla.olivier@exeloncorp.com
Carim Khouzami
110 West Fayette Street
Baltimore, MD 21201
carim.khouzami@exeloncorp.com
What is the mailing address for Baltimore Gas and Electric (BG&E)?
For general inquiries: P.O. Box 1475 Baltimore, MD 21203
For payments: P.O. Box 13070 Philadelphia, PA 19101-3070
Do you have a concern or complaint that has not been resolved to your satisfaction?
Maryland Public Service Commission
Office of External Relations
6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202
Phone: (410) 767-8028
Toll-free: (800) 492-0474
Fax: (410) 333-6844
TTY/TDD (Maryland relay service): (800) 735-2258
The Maryland Public Service Commission is available Monday to Friday, 8 a.m. to 5 p.m. Eastern time, except holidays.
How can I file a claim with Baltimore Gas and Electric (BG&E) customer service?
BG&E offers a damage claim relief form for nonemergency situations. This form is used to seek recovery for damages and should not be used for reporting outages or outage status updates.
How can I get a refund from Baltimore Gas and Electric (BG&E)?
If you have inquiries regarding your deposit and refund options as a BG&E customer, please visit the deposit and refund FAQs page. Here, you can find answers to common questions, such as requesting a deposit waiver, applying for a refund, and avoiding late payment fees.
How to get professional help with your Baltimore Gas and Electric (BG&E) problem
If you need help with Baltimore Gas and Electric (BG&E), you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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