Baltimore Gas and Electric Company (BGE) is a subsidiary of Exelon Corporation and Maryland’s largest gas and electric utility. Headquartered in Baltimore, BGE provides service to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland.
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What you need to know about Baltimore Gas and Electric Company (BGE)
We receive occasional complaints about Baltimore Gas and Electric (BGE). Here is an article where BG&E refused to waive the monthly service fee.
How to resolve a problem with Baltimore Gas and Electric Company (BGE)
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
2 Center Plaza 110 West Fayette Street
Baltimore, MD 21201
https://www.bge.com/
Phone Contacts
Main: (410) 234-5000
Customer Service: Residential:1-800-685-0123
Toll Free: Business: 1-800-265-6177
TTY/TTD: 1-800-735-2258
Customer Service Fax: 1-443-213-6017
Email Contacts
Customer Service Resources
Mailing Address
General: P.O. Box 1475 Baltimore, MD 21203
Payment: P.O. Box 13070 Philadelphia, PA 19101-3070
Social Media Contacts
Executive Contacts
Primary Contact
Chimaobi Chijioke
Vice President of Customer Care
2 Center Plaza 110 West Fayette Street
Baltimore, MD 21201
[email protected]
Secondary Contact
Tamla Olivier
Chief Customer Officer
2 Center Plaza 110 West Fayette Street
Baltimore, MD 21201
[email protected]
Chief Executive
Carim Khouzami
CEO
2 Center Plaza 110 West Fayette Street
Baltimore, MD 21201
[email protected]
What others have to say about Baltimore Gas and Electric (BG&E)
If you have a concern or complaint that has not been resolved to your satisfaction by BGE, you may contact the Maryland Public Service Commission.
Maryland Public Service Commission
Office of External Relations
6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202
Phone: 1-410-767-8028
Toll-Free: 1-800-492-0474
Fax: 1-410-333-6844
TTY/TDD (Maryland Relay Service): 1-800-735-2258
(Monday through Friday, 8 a.m. to 5 p.m., except holidays)
This contact was published on December 28, 2016 and updated on October 23, 2023.