American Cruise Lines, Inc. was founded in 1991 and is based in Guilford, Connecticut. It provides small ship and river boat cruises along the inland waterways, sheltered harbors, and rivers of the United States. American Cruise Lines also owns Pearl Seas Cruises.
What you need to know about American Cruise Lines
We receive occasional complaints about American Cruise Lines. Here’s one where the protection plan wasn’t protecting the reader.
How to resolve a problem with American Cruise Lines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
741 Boston Post Road
Suite 200
Guilford, CT 06437
https://www.americancruiselines.com/
Phone Contacts
Main: (203) 453-6800
Toll Free: (800) 460-4518
International: (203) 458-5700
Service is provided seven days a week.
Email Contacts
Customer Service Resources
Customer service is provided 7 days a week at (800) 460-4518. There is no “complaint department” but the people in customer service will try to direct your call to the appropriate person.
Ask for the sales manager for your region of the country or director of hotel operations.
Social Media Contacts
Executive Contacts
Primary Contact
Michelle Saunders
Guest Services Manager
741 Boston Post Road
Suite 200
Guilford, CT 06437
[email protected]
Secondary Contact
Bret Bullock
Director of Guest Experience
741 Boston Post Road
Suite 200
Guilford, CT 06437
[email protected]
Tim Beebe
Vice President
741 Boston Post Road
Suite 200
Guilford, CT 06437
[email protected]
Chief Executive
Charles A. Robertson
Chairman and CEO
741 Boston Post Road
Suite 200
Guilford, CT 06437
[email protected]
This contact was published on September 19, 2015 and updated on September 15, 2023.