American Cruise Lines Customer Service Contact Support Via Phone Email Exec Contacts

American Cruise Lines, Inc. was founded in 1991 and is based in Guilford, Connecticut. It provides small ship and river boat cruises along the inland waterways, sheltered harbors, and rivers of the United States. American Cruise Lines also owns Pearl Seas Cruises.

Responsiveness rating

3/5

American Cruise Lines often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about American Cruise Lines

We receive occasional complaints about American Cruise Lines. Here’s one where the protection plan wasn’t protecting the reader.

How to resolve a problem with American Cruise Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.

Address

741 Boston Post Road
Suite 200
Guilford, CT 06437
https://www.americancruiselines.com/

Phone Contacts

Main: (203) 453-6800
Toll Free: (800) 460-4518
International: (203) 458-5700

Service is provided seven days a week.

Email Contacts

[email protected]

Customer Service Resources

Customer service is provided 7 days a week at (800) 460-4518. There is no “complaint department” but the people in customer service will try to direct your call to the appropriate person.

Ask for the sales manager for your region of the country or director of hotel operations.