Allegiant Customer Service Contacts

Allegiant Air is an American low-cost airline that operates scheduled and charter flights.

How to reach a person at Allegiant

Customer service:  (702) 505-8888

Allegiant Responsiveness rating

rating
2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Allegiant

Allegiant gets more than its fair share of complaints. Here’s a case where it refused to refund a passenger whose son had died. And here’s another where Allegiant left a passenger’s home airport but refused to refund his ticket. The airline also tends to impose extra fees.

How to resolve a problem with Allegiant

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Allegiant mailing address

1201 N. Town Center Drive
Las Vegas, NV 89144

Allegiant social media channels

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Allegiant executive customer service contacts

Primary Contact
Michael Sullivan
Vice President Customer Experience
1201 N. Town Center Drive
Las Vegas, NV 89144
michael.sullivan@allegiantair.com
(702) 963-9102

LinkedIn

Secondary Contact
Scott DeAngelo
Executive Vice President Chief Marketing Officer
1201 N. Town Center Drive
Las Vegas, NV 89144
scott.deangelo@allegiantair.com
(702) 830-8791

LinkedIn

Drew Wells
Chief Revenue Officer Senior VP, Revenue Planning
1201 N. Town Center Drive
Las Vegas, NV 89144
drew.wells@allegiantair.com
(702) 830-8152

LinkedIn

Chief Executive
Gregory Clark Anderson
1201 N. Town Center Drive
Las Vegas, NV 89144
gregory.anderson@allegiantair.com
(702) 830-8520

Frequently asked questions about Allegiant

How can I contact Allegiant customer service?

What are Allegiant customer service operating hours?

Allegiant is available 24/7.

Can I cancel my booking?

To cancel your booking with Allegiant Air, follow these steps:

Online:

  • Visit the official Allegiant Air website.
  • Click on the “Manage Trip” option.
  • Enter your reservation number and the passenger’s last name.
  • Select the specific flight you want to cancel.
  • Click on the “Cancel” option.
  • If there’s any cancellation fee, make the payment and confirm the cancellation.

Phone:

How can I get a refund from Allegiant?

If you’re looking to get a refund from Allegiant Air, here are the key points to remember:

  1. 24-Hour Refund: If you cancel your booking within 24 hours of making it and it’s more than seven days before your departure, Allegiant is required to offer you a full refund. However, outside of this 24-hour window, Allegiant’s policy does not allow for any refunds.
  2. Cancellation Voucher: If you need to cancel an Allegiant flight more than seven days before your departure, you can receive a voucher to use toward a future flight. To qualify you may have to pay a fee.
  3. Trip Flex Option: Consider purchasing Trip Flex when booking your flight to avoid change and cancellation fees altogether. With Trip Flex, you can change or cancel your reservation once without any fees, up to one hour before departure. Trip Flex is available as part of bundles or as a standalone option during the booking process.

How do I check in for my flight?

You can check in online through the Allegiant Air website or mobile app starting 24 hours before your flight. You can also check in at an airport kiosk or at the check-in counter.

How do I change or cancel my flight?

You can change or cancel your flight online through the Allegiant Air website or by contacting customer service at (702) 505-8888. Fees may apply depending on the fare type and timing of the change.

What are Allegiant's policies for traveling with pets?

Allegiant allows small pets to travel in the cabin for a fee. Pets must be in an approved carrier that fits under the seat. Check the Allegiant Air website for detailed pet travel policies.

How to get professional help with your Allegiant problem

If you need help with Allegiant, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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