Allegiant Air is an American ultra low-cost airline based in Las Vegas. Founded in 1997 in Fresno, California, it focuses on nonstop leisure routes connecting small and medium-sized cities to vacation destinations in Florida, Las Vegas, Phoenix, California, Myrtle Beach, and other markets. It is owned by Allegiant Travel Company (NASDAQ: ALGT), which completed its acquisition of Sun Country Airlines on May 13, 2026. The combined carrier operates roughly 195 aircraft and serves about 175 cities, with Allegiant and Sun Country continuing to operate under separate brands during a multi-year integration process.
Allegiant Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Allegiant
What you need to know about Allegiant
Allegiant gets more than its fair share of complaints. Here’s a case where it refused to refund a passenger whose son had died. And here’s another where Allegiant left a passenger’s home airport but refused to refund his ticket. The airline also tends to impose extra fees.
- Allegiant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Allegiant with our insider guide or through its executive contacts.
- Allegiant’s customer service policies are standard. Here are our frequently asked questions about Allegiant.
Allegiant customer service response times
Allegiant’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support (702) 505-8888 | Representatives are available 24/7. Wait times may be longer during peak travel periods or irregular operations. |
| Email support ccpriority@allegiantair.com | Allegiant’s customer service email response times are typically 1–3 business days, though responses may take longer during holidays or irregular operations. |
| Live chat | Allegiant offers online chat support through its website help center, though live agent availability may vary. |
| Social media | Allegiant is active on social media platforms such as Facebook and X. |
| Help center/FAQ | Allegiant’s help center/FAQ provides immediate answers to common questions, and its Manage Trip portal is available for bookings, changes, and cancellations. |
How to resolve a problem with Allegiant
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Allegiant mailing address
1201 N. Town Center Drive
Las Vegas, NV 89144
Allegiant executive customer service contacts
Primary Contact
Michael Sullivan
Vice President, Customer Care
1201 N. Town Center Drive
Las Vegas, NV 89144
michael.sullivan@allegiantair.com
Secondary Contact
Drew Wells
Executive Vice President, Chief Commercial Officer
1201 N. Town Center Drive
Las Vegas, NV 89144
drew.wells@allegiantair.com
Chief Executive
Gregory C. Anderson
Chief Executive Officer
1201 N. Town Center Drive
Las Vegas, NV 89144
gregory.anderson@allegiantair.com
Allegiant customer service policies
What is Allegiant's privacy policy?
Allegiant Air’s privacy policy explains how it collects, uses, and protects customer data, including booking details, website usage, cookies, and marketing preferences.
What are Allegiant's terms of use?
Allegiant Air’s terms of use set the rules for using its website and services, including booking, managing reservations, and accessing content on allegiantair.com.
What is Allegiant's accessibility statement?
Allegiant Air’s accessibility statement outlines its commitment to making its website and travel services accessible to customers with disabilities.
Allegiant self-service links
Can I book a flight on Allegiant’s website?
Yes. To book a flight, go to allegiantair.com, enter your departure and destination cities, travel dates, and number of passengers in the booking search tool. Select a flight from the results, choose any optional extras (such as bags or seats), and then proceed to checkout to complete payment and confirm the reservation.
Can I manage or change my booking online?
Yes. To manage or change a booking, go to allegiantair.com and select the “Manage Travel” option. Enter your confirmation number and last name to access your reservation. From there, you can view trip details, make eligible changes such as updating flights, adding baggage or seats, or canceling the booking, depending on fare rules and availability.
Can I check in online?
Yes. To check in online, go to allegiantair.com and select the “Check In” or “Manage Travel” option. Enter your confirmation number and last name to access your booking. Follow the prompts to complete check-in, confirm passenger details, and obtain your boarding pass, which can be saved digitally or printed.
How can I contact Allegiant customer service?
What are Allegiant customer service operating hours?
Allegiant is available 24/7.
Can I cancel my booking?
To cancel your booking with Allegiant Air, follow these steps:
Online:
- Visit the official Allegiant Air website.
- Click on the “Manage Trip” option.
- Enter your reservation number and the passenger’s last name.
- Select the specific flight you want to cancel.
- Click on the “Cancel” option.
- If there’s any cancellation fee, make the payment and confirm the cancellation.
Phone:
- Call Allegiant’s customer service line at (702) 505-8888.
How can I get a refund from Allegiant?
Allegiant’s refund options are limited. Here’s how to get money back when you can:
- 24-hour refund: If you cancel within 24 hours of booking and your flight is more than seven days away, Allegiant must give you a full refund. This is required by U.S. Department of Transportation rules.
- Airline-caused refunds: If Allegiant cancels your flight, significantly changes your schedule, or significantly delays your flight, you’re entitled to a cash refund to your original form of payment. DOT rules effective October 28, 2024 require airlines to issue these refunds automatically.
- Cancellation voucher: If you cancel a flight more than seven days before departure, you can receive a voucher for future travel. A fee may apply.
- Trip Flex: Adding Trip Flex at booking lets you change or cancel once without fees, up to one hour before departure. Trip Flex comes with some bundles and can also be purchased separately.
Outside these circumstances, Allegiant generally does not refund tickets
How do I check in for my flight?
You can check in online through the Allegiant Air website or mobile app starting 24 hours before your flight. You can also check in at an airport kiosk or at the check-in counter.
How do I change or cancel my flight?
You can change or cancel your flight online through the Allegiant Air website or by contacting customer service at (702) 505-8888. Fees may apply depending on the fare type and timing of the change.
What are Allegiant's policies for traveling with pets?
Allegiant allows small pets to travel in the cabin for a fee. Pets must be in an approved carrier that fits under the seat. Check the Allegiant Air website for detailed pet travel policies.
How to get professional help with your Allegiant problem
If you need help with Allegiant, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Allegiant?
Submit your review | |
Scam air line service that will leave you stranded. Cancel your flight at the last minute costing you dearly to book with another air line service .first time and last time flying with this crap air line company
I would give no stars if possible on my flight from LV to GRI on 6/5/26, Flight 42 to scheduled to leave at 5:36 pm. Instead it left several hours later....no reason given. Upon attempting to land the plane wasn't; able as there were thunder storms over the airport. The flight was diverted to Sioux Falls SD. Upon arrival the plane was met by security as we were in a restricted area. Also a passenger insisted that he wanted off the plane, which he did. Our plane than moved and started the process of refueling. We were informed that we were returning to LV. Everyone was frustrated and about 35 more passengers departed the plane. We asked to sit here is Sioux Falls for several hours so let the storm pass. The Captain said "NO" in a very gruff voice and "that we were returning to LV. Even before this incident I have to say that the entire crew on this plane.very unprofessional in their attitude and appearance!! We returned to LV at 3 AM. I asked what do I do now and was told we have no information. Really!! Departing the plane at the gate was an Allegiant rep and she gave us our instructions of pick up your luggage and return to the check in dest at 4 AM. There was a flight scheduled for 6/6 at 10:55.AM The passengers that were left did such that. I noticed that the check-in line wasn't moving and suspected that there was a problem. The computer system didn't correctly turn over our information and nothing could be processed. The end result was that all boarding passes and luggage tags had to be hand written. Until our flight left the people waited at a LV Gate that isn't used for departures on Saturday. Therefore there was nothing opened for food or drink. Did the airline care.....no!! Later we were emailed a $100 dollar credit for a future flight. I realize that you are an economy airline, but where is the customer service to help the stranded which isn't their fault. At the time scheduled our plane departed and safely landed to a cheering crowd. I found out that the rain and thunder/lightening over the airport lasted several hours. If people were patient we could have landed in Grand Island NE and saved a lot of grief. I do have to compliment the entire crew on flight 42 6/6/26 for their kindness and safe flight. Once the plane was secure....the Captain addressed us all with his comments knowing what we had gone through. I really appreciate his statement. I now know what others have gone through from my experience. I hope others have contacted the airline and an investigation will be done. Thank You
Allegiant canceled our flight last minute as we were arriving at the airport to leave for our honeymoon. We are being forced to fly to a different city hours away from where we need to be for our cruise, and Allegiant is offering no compensation for the hundreds of dollars it will cost us to reroute, so our honeymoon spending budget is going to be blown paying for Allegiant’s mistake. No staff has been able to help at all, and I’ve been waiting for hours trying to get ahold of anybody at their main office after their AI told us they couldn’t reimburse us for the costs we incurred. Terrible airline and terrible customer service.
