Alesis designs and manufactures electronic musical instruments and audio equipment.
Alesis Responsiveness rating
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What you need to know about Alesis
The company responds to most customer complaints in a satisfactory manner.
- Alesis’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Alesis with our insider guide or through its executive contacts.
- Alesis’ customer service policies are standard. Here are our frequently asked questions about Alesis.
Alesis customer service response times
Alesis’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Alesis customer service phone support response times can vary depending on the time of day and the volume of inquiries. Wait times may be longer during peak hours, holidays, or weekends. Call customer service at (800) 356-5781. |
| Email support | Alesis customer service email response times can vary, but typically you can expect a reply within 1 to 3 business days. Response times may be longer during peak periods or holidays. Email Alesis at support@alesis.com. |
| Live chat | Alesis live chat support response times are usually quick, often within a few minutes, but can vary depending on the volume of inquiries and time of day. Peak hours may lead to slightly longer wait times. |
| Social media | Alesis customer service through social media typically responds within a few hours, but response times may vary depending on the platform and inquiry volume. Expect longer delays during peak times or holidays. Here’s how to reach Alesis via social media. |
| Help center/FAQ | Alesis’ help center and FAQ typically provide immediate answers to common questions, as it’s a self-service resource. For more complex issues, response times may vary if you need to contact support through the help center, usually within 1 to 3 business days. |
How to resolve a problem with Alesis
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Alesis mailing address
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
Alesis loyalty program
Alesis does not have a loyalty program.
Alesis social media channels
Alesis executive customer service contacts
Primary Contact
Jordan Johnson
Lead Customer Care Specialist
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
jjohnson@inmusicbrands.com
Secondary Contact
Paul Antrop
Chief Operating Officer
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
pantrop@inmusicbrands.com
Chief Executive
Jack O’Donnell
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
jodonnell@inmusicbrands.com
Alesis customer service policies
What is Alesis’ return and refund policy?
Alesis return and refund policy allows returns within 30 days, for items in new condition. Proof of purchase is required, and the product should be in its original packaging. Return shipping costs may apply, depending on the reason for the return. Alesis processes refunds after inspecting the returned product.
What is Alesis' warranty policy?
Alesis’ warranty policy offers a limited warranty for its products, covering defects in materials and workmanship. The warranty duration varies depending on the product type. Customers must provide proof of purchase to claim warranty services. Alesis does not cover damage caused by misuse, accidents, or unauthorized repairs.
What is Alesis’ privacy policy?
Alesis’ privacy policy explains how it collects, uses, and protects personal information. It includes data shared during product registration, customer support interactions, and transactions. Alesis commits to safeguarding privacy in compliance with applicable laws. It does not sell or share data without consent.
Alesis self-service links
How can I create an Alesis account?
Visit the website, click on “Sign Up” or “Account,” enter your details, agree to the terms, and submit.
Does Alesis have a chatbot for customer support?
Yes, Alesis offers a chatbot service on the website to help with common questions
Does Alesis list all the products on the website?
Yes, Alesis provides a list of available products on the website, including audio equipment, electronic drums, and other music-related products.
What is the relationship between Alesis and InMusic?
InMusic is the parent company, which manages a portfolio of music technology brands, including AKAI Professional, Numark, M-Audio, and Alesis.
How can I contact Alesis customer service?
Call (800) 356-5781 or email support@alesis.com.
Does Alesis have an online chat service?
Yes, Alesis can be contacted via an online chat service.
How to get professional help with your Alesis problem
If you need help with Alesis, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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