Alesis

Alesis designs and manufactures electronic musical instruments and audio equipment.

Mailing address
200 Scenic View Drive, Suite 201
Cumberland, RI 02864
Website
alesis.com

What you need to know about Alesis

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Alesis

Try self-service first

Use our proven resolution methods, or Alesis’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Alesis respond?

Phone support
Alesis does not provide a direct customer service phone number on its website. However, the company offers an online contact form for inquiries.
Email support
Alesis does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Alesis live chat support response times are usually quick, often within a few minutes, but can vary depending on the volume of inquiries and time of day. Peak hours may lead to slightly longer wait times.
Social media
Alesis customer service through social media typically responds within a few hours, but response times may vary depending on the platform and inquiry volume. Expect longer delays during peak times or holidays. Here's how to reach Alesis via social media.
Help center/FAQ
Alesis' help center and FAQ typically provide immediate answers to common questions, as it's a self-service resource. For more complex issues, response times may vary if you need to contact support through the help center, usually within 1 to 3 business days.
Verified contacts

Alesis customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jordan Johnson
Lead Customer Care Specialist
Secondary
Paul Antrop
Chief Operating Officer
Chief Executive
Jack O’Donnell
Chief Executive
Chief Executive
Jack O'Donnell

Alesis customer service policies

Alesis return and refund policy allows returns within 30 days, for items in new condition. Proof of purchase is required, and the product should be in its original packaging. Return shipping costs may apply, depending on the reason for the return. Alesis processes refunds after inspecting the returned product.

Alesis loyalty program

Alesis does not have a loyalty program.

Frequently asked questions about Alesis

InMusic is the parent company, which manages a portfolio of music technology brands, including AKAI Professional, Numark, M-Audio, and Alesis.
Yes, Alesis can be contacted via an online chat service.

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