AKAI Professional

AKAI Professional designs and manufactures electronic musical instruments and audio equipment.

Mailing address
200 Scenic View Drive, Suite 201
Cumberland, RI 02864
Website
akaipro.com

What you need to know about AKAI Professional

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with AKAI Professional

Try self-service first

Use our proven resolution methods, or AKAI Professional’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does AKAI Professional respond?

Phone support
Akai Professional does not provide a direct customer service phone number on its website. However, the company offers an online contact form for inquiries.
Email support
Akai Professional does not provide a direct customer service email address on its website. However, the company offers an online contact form for inquiries.
Live chat
Akai Professional's live chat support is typically quicker than email or phone support, with response times often ranging from a few minutes to about 10 to 15 minutes, depending on demand.
Social media
Akai Professional’s social media support response times can vary, but generally the company responds within a few hours to a day. The company is active on platforms such as X, Facebook, and Instagram, and users often report getting helpful responses via direct messages. Here's how to reach AKAI Professional via social media.
Help center/FAQ
Akai Professional's help center and FAQ section are self-service resources designed to provide immediate answers to common questions and troubleshooting issues. Since it’s an automated, 24/7 platform, there are no wait times involved. You can usually find solutions to most basic or general issues right away.
Verified contacts

AKAI Professional customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jordan Johnson
Lead Customer Care Specialist
Secondary
Paul Antrop
Chief Operating Officer
Chief Executive
Jack O’Donnell
Chief Executive
Chief Executive
Jack O'Donnell

AKAI Professional customer service policies

AKAI Professional’s privacy policy explains how the company collects, uses, and protects personal information of those who interact with the website, products, and services. It outlines the types of data the company gathers, such as contact details and usage information.

AKAI Professional loyalty program

AKAI Professional does not have a loyalty program.

Frequently asked questions about AKAI Professional

InMusic is the parent company, which manages a portfolio of music technology brands, including AKAI Professional, Numark, M-Audio, and Alesis.
Yes, AKAI Professional can be contacted via an online chat service.

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