AKAI Professional designs and manufactures electronic musical instruments and audio equipment.
AKAI Professional Responsiveness rating
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What you need to know about AKAI Professional
The company responds to most customer complaints in a satisfactory manner.
- AKAI Professional’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with AKAI Professional with our insider guide or through its executive contacts.
- AKAI Professional’s customer service policies are standard. Here are our frequently asked questions about AKAI Professional.
AKAI Professional customer service response times
AKAI Professional’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Akai Professional’s customer service phone support response times can vary, with longer wait times possible during peak periods. Call customer service at (800) 958-1442. |
| Email support | Akai Professional’s customer service email support response times can vary, typically ranging from 1 to 3 business days depending on the volume of inquiries. Email AKAI Professional at support@akaipro.com. |
| Live chat | Akai Professional’s live chat support is typically quicker than email or phone support, with response times often ranging from a few minutes to about 10 to 15 minutes, depending on demand. |
| Social media | Akai Professional’s social media support response times can vary, but generally the company responds within a few hours to a day. The company is active on platforms such as X, Facebook, and Instagram, and users often report getting helpful responses via direct messages. Here’s how to reach AKAI Professional via social media. |
| Help center/FAQ | Akai Professional’s help center and FAQ section are self-service resources designed to provide immediate answers to common questions and troubleshooting issues. Since it’s an automated, 24/7 platform, there are no wait times involved. You can usually find solutions to most basic or general issues right away. |
How to resolve a problem with AKAI Professional
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AKAI Professional mailing address
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
AKAI Professional loyalty program
AKAI Professional does not have a loyalty program.
AKAI Professional social media channels
AKAI Professional executive customer service contacts
Primary Contact
Peter Workman
Vice President
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
pworkman@inmusicbrands.com
Secondary Contact
Paul Antrop
Chief Operating Officer
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
pantrop@inmusicbrands.com
Chief Executive
Jack O’Donnell
200 Scenic View Drive
Suite 201
Cumberland, RI 02864
jodonnell@inmusicbrands.com
AKAI Professional customer service policies
What is AKAI Professional's privacy policy?
AKAI Professional’s privacy policy explains how the company collects, uses, and protects personal information of those who interact with the website, products, and services. It outlines the types of data the company gathers, such as contact details and usage information.
What is AKAI Professional's terms of service policy?
The terms of service detail the guidelines for using AKAI’s website, products, and services, including user responsibilities. It covers intellectual property rights, limitations of liability, and rules for interaction with its platform.
What is AKAI Professional's return and exchange policy?
The return and exchange policy states that all items are eligible for return or exchange within 30 days. Items returned within this period will either be exchanged or refunded to the original payment method, with the customer responsible for return shipping costs.
AKAI Professional self-service links
Can I access AKAI Professional's product manuals online?
Yes, AKAI provides downloadable product manuals and guides on the website.
What information can I access via my AKAI Professional account?
You can access your order history, track shipments, manage personal details, and update payment information.
Can I access software downloads from my account?
Yes, registered users can access software downloads and updates for AKAI products via their account.
What is the relation between AKAI Professional and InMusic?
InMusic is the parent company, which manages a portfolio of music technology brands, including AKAI Professional, Numark, M-Audio, and Alesis.
How can I contact AKAI Professional customer service?
Call (800) 958-1442 or email support@akaipro.com.
Does AKAI Professional have an online chat service?
Yes, AKAI Professional can be contacted via an online chat service.
How to get professional help with your AKAI Professional problem
If you need help with AKAI Professional, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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