Aetna Customer Service Contacts

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Aetna, Inc. is an American managed health care company, which sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. Aetna is now part of CVS Health.

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What you need to know about Aetna

Aetna has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Aetna

Like most communication service providers, Aetna normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.


151 Farmington Avenue
Hartford, CT 06156

Phone Contacts

Main: (860) 273-0123
Customer Service: (800) 872-3862
Toll Free: (800) 238-6247

Corporate Contact Center is staffed Mon-Fri, 7 a.m. – 7 p.m. ET.

Email Contacts

Contact form

Social Media Contacts


Executive Contacts

Primary Contact

Executive Response Team
151 Farmington Avenue
Hartford, CT 06156
[email protected]


Secondary Contact
Dan Finke
President Aetna and Executive Vice President, CVS Health
151 Farmington Avenue
Hartford, CT 06156
[email protected]

Chief Executive
Karen S. Lynch
President and Chief Executive Officer, CVS Health
151 Farmington Avenue
Hartford, CT 06156
[email protected]