How Enterprise determines if you damaged a rental
Enterprise has been accused of running a ding-and-dent scam so often by readers of this site, I’ve lost count.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Here are the important differences between a vacation waiver and travel insurance
There are many differences between travel insurance and a vacation waiver. Christopher Benson learned about those differences in a hard way.
When Benson and his wife, Betty, planned a trip to Paris, Orbitz offered them a “vacation waiver” option that looked a lot like travel insurance. But when the Bensons tried to invoke the waiver, it didn’t work as they expected. Lufthansa would not refund their tickets from Chicago to Paris.
What is the strangest thing you’ve ever seen on a flight?
What’s the weirdest thing you’ve ever seen a passenger do on a flight?
If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown.
How to get the best airline service
Want to get great airline service even from airlines? Use your “pleases” and “thank yous” – and don’t expect too much.
You can score excellent service, even in the worst condition, by understanding your airline, minding your manners and taking care of a few basics.
Will your travel insurance cover you when you need it?
If you think your travel insurance policy will protect your upcoming trip, you might want to take another look. Travel insurance doesn’t cover everything. Truth be told, it might not cover anything.
Warning: Here’s where you’ll find the most fake hotel reviews
More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others.
He left his gun in a rental car. Now he’s on the Hertz Do Not Rent list
Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list.
How an easy online auction mistake cost him $1,250
Miguel Barragan made an online auction mistake that cost him $1,250. Or did he?
Barragan, who paid for a TV console, crib, mattress, and several other items through Prime Public Auctions, an auction house in Van Nuys, Calif., says his bid was an error. It’s a mistake he claims Prime Public Auctions took advantage of, ultimately forcing him to pay the full amount.
5 worst things that can happen to a traveler
What’s the worst thing that can happen when you’re traveling? A traffic accident? Terrorist hijacking? Hotel fire? Travel is risky, of course. But there’s just no way of knowing when your number will be up, and your plane will go down.
Don’t let this cruise insurance problem torpedo your vacation
Ashley Ouellette thought she had insurance for her upcoming Royal Caribbean cruise. But it wasn’t that simple. She faced the loss of thousands of dollars — until she talked to my advocacy team.
Her cruise insurance problem is common but preventable.