Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Miguel Barragan made an online auction mistake that cost him $1,250. Or did he?
Barragan, who paid for a TV console, crib, mattress, and several other items through Prime Public Auctions, an auction house in Van Nuys, Calif., says his bid was an error. It’s a mistake he claims Prime Public Auctions took advantage of, ultimately forcing him to pay the full amount.
What’s the worst thing that can happen when you’re traveling? A traffic accident? Terrorist hijacking? Hotel fire? Travel is risky, of course. But there’s just no way of knowing when your number will be up, and your plane will go down.
Ashley Ouellette thought she had insurance for her upcoming Royal Caribbean cruise. But it wasn’t that simple. She faced the loss of thousands of dollars — until she talked to my advocacy team.
Her cruise insurance problem is common but preventable.
Does Laura Luu have a United Airlines forever ticket? And if so, can she get a new ticket from San Francisco to Beijing?
Luu thinks the answer is “yes” — and “yes.” And she thinks she has the proof. But as with all airline matters on this site, it’s a lot more complicated.
Jacob Finn made a big mistake when he applied for travel insurance. And now he’s in big trouble. He’s also learned the answer to the question: What happens when you give the wrong information on your insurance application?
It’s true, Americans are getting larger and airline seats are shrinking. So confrontations between passengers of size and their fellow travelers are inevitable.
When Liam Goodman tries to check in to the Hotel Pennsylvania in New York City, the clerks tell him that no rooms are available. So he goes to another property. Can Priceline keep his money?
You’ll probably forget something on your next trip. It might be as inconsequential as a pair of socks, or as important as lifesaving medication. But you will. At least that’s what the surveys — and you — say.
Do you need travel insurance for your upcoming summer vacation? You’re not alone. It’s going to be a big year for travel insurance. Really big.
The best and worst hotels, airlines and online travel websites are not necessarily what you think they are, according to a new study. The American Customer Satisfaction Index (ACSI) just released its authoritative travel ratings, and there are a few surprises.
