Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
What’s the weirdest thing you’ve ever seen a passenger do on a flight?
If you said, “Change into pajamas midflight,” then maybe you were on my red-eye from Orlando to Frankfurt, Germany, during which a passenger disappeared into the restroom and emerged in a nightgown.
Want to get great airline service even from airlines? Use your “pleases” and “thank yous” – and don’t expect too much.
You can score excellent service, even in the worst condition, by understanding your airline, minding your manners and taking care of a few basics.
If you think your travel insurance policy will protect your upcoming trip, you might want to take another look. Travel insurance doesn’t cover everything. Truth be told, it might not cover anything.
More than one-third of online hotel reviews are fake, new research from fraud detection company Fakespot suggests. The troubling study of phony hotel reviews also shows that you’re more likely to be fooled in some American cities than others.
Niebes Castillo should have known better than to leave a loaded gun in the glove compartment of his rental car. After all, he’s a truck driver and, as a driving professional, should be aware of the rules of the road. But there’s enough gray area to warrant a closer look at a case that landed Castillo on Hertz’s Do Not Rent list.
Miguel Barragan made an online auction mistake that cost him $1,250. Or did he?
Barragan, who paid for a TV console, crib, mattress, and several other items through Prime Public Auctions, an auction house in Van Nuys, Calif., says his bid was an error. It’s a mistake he claims Prime Public Auctions took advantage of, ultimately forcing him to pay the full amount.
What’s the worst thing that can happen when you’re traveling? A traffic accident? Terrorist hijacking? Hotel fire? Travel is risky, of course. But there’s just no way of knowing when your number will be up, and your plane will go down.
Ashley Ouellette thought she had insurance for her upcoming Royal Caribbean cruise. But it wasn’t that simple. She faced the loss of thousands of dollars — until she talked to my advocacy team.
Her cruise insurance problem is common but preventable.
Does Laura Luu have a United Airlines forever ticket? And if so, can she get a new ticket from San Francisco to Beijing?
Luu thinks the answer is “yes” — and “yes.” And she thinks she has the proof. But as with all airline matters on this site, it’s a lot more complicated.
Jacob Finn made a big mistake when he applied for travel insurance. And now he’s in big trouble. He’s also learned the answer to the question: What happens when you give the wrong information on your insurance application?
