Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Does Laura Luu have a United Airlines forever ticket? And if so, can she get a new ticket from San Francisco to Beijing?
Luu thinks the answer is “yes” — and “yes.” And she thinks she has the proof. But as with all airline matters on this site, it’s a lot more complicated.
Jacob Finn made a big mistake when he applied for travel insurance. And now he’s in big trouble. He’s also learned the answer to the question: What happens when you give the wrong information on your insurance application?
It’s true, Americans are getting larger and airline seats are shrinking. So confrontations between passengers of size and their fellow travelers are inevitable.
When Liam Goodman tries to check in to the Hotel Pennsylvania in New York City, the clerks tell him that no rooms are available. So he goes to another property. Can Priceline keep his money?
You’ll probably forget something on your next trip. It might be as inconsequential as a pair of socks, or as important as lifesaving medication. But you will. At least that’s what the surveys — and you — say.
Do you need travel insurance for your upcoming summer vacation? You’re not alone. It’s going to be a big year for travel insurance. Really big.
The best and worst hotels, airlines and online travel websites are not necessarily what you think they are, according to a new study. The American Customer Satisfaction Index (ACSI) just released its authoritative travel ratings, and there are a few surprises.
If you have a Global Entry membership, which allows you to skip some of the airport lines, lucky you. But you might want to check your expiration date. It might just be time to renew your Global Entry membership.
Ever considered medical tourism?
Bill and Eleanor Seavey run a small inn near Hearst Castle in California, but when they go on vacation, they head south. In a few weeks, they’re planning to visit Los Algodones, Mexico, just across the border from Yuma, Arizona, for some sun – and dental work.
Sondra Wolf fractures her patella on a trip to the Canadian Rockies. Although she files a valid travel insurance Trip Mate claim, the company is stalling on her payment. But why?
