Hello, Dummy! Comcast calls its customers more shocking names
The most shocking thing about a revelation that a Comcast employee changed a customer’s name to “a**hole” was how shocked everyone was.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Does this blizzard expose the travel industry’s cold heart?
An epic blizzard bearing down on the East Coast of the United States today is forcing passengers to ask difficult questions about compassion.
Hey travelers, is it better by bus?
It’s difficult to understate the rarity of Shannon Lee’s complaint. It’s almost as unusual as the topic of this story: bus travel.
Do you have the right to recline your economy class seat back as far as it goes?
Many airlines are squeezing the seats in steerage closer together to make more money while lavishing elite customers with more perks.
Oh, you want a comfortable airline seat? That’ll be extra
Bob thought he’d booked an economy class seat when he flew on American Airlines recently. It turns out he’d only bought half a seat.
How do you get a company to bend to your will?
Would you share with your readers how you do this and your procedures and techniques? That way, we would have better tools to work with.”
Should car rental companies profit from toll roads?
Crossing the Golden Gate bridge is the driving highlight of any visit to Northern California. But not for Claudia Moore.
Car renters may hit potholes when they cross borders
She’s heard about surcharges imposed on older renters, mandatory insurance requirements and other unanticipated fees.
Flying pigs can make you a better traveler – here’s how
Pigs can fly. At least on US Airways. A passenger packed an oversize “emotional support” pig on a flight from Connecticut to Washington.
Pack these tips for a better holiday trip
Leaving something at home is the number one mistake holiday travelers make, according to a new poll. And it’s not just essential items.