Twitter has a secret about you
This week’s top story was Janice Hough’s first-person account about the power of social media. Twitter has a secret about you.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Putting entitled travelers in their place
They’re spoiled. They’re demanding. And they’re ruining travel for everyone else. That’s what employees say about entitled travelers.
Maybe first class passengers aren’t so special after all
One piece of conventional wisdom has gone unchallenged during our ongoing debate about class, privilege and human dignity in air travel: that the elites sitting in the big seats are subsidizing everyone else’s low fares.
And the most annoying passenger on the plane is …
Here we go again. Expedia is out with yet another survey on the most annoying passengers on a plane.
Someone just did something about the ‘stranglehold’ on airline competition
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
What Expedia’s purchase of HomeAway means to you
With Expedia’s $3.9 billion acquisition of vacation rental website HomeAway, the obvious question is, What does this mean for travelers and consumers?
The most unfair fees in travel
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. Unfair fees.
Did we neglect to mention the $651 drop-off fee?
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Should hotels block your Wi-Fi hotspot?
Hilton has become the latest hotel chain to face government fines for allegedly blocking their guests’ personal Wi-Fi hotspots. It joins a growing list of hotel and convention centers that have fallen afoul of federal law, which forbids such activity.
Can helicopter parents survive a crash in Consumerland?
Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman.