Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.
Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.
Think coach class can’t get any worse? Think again.
Big airlines are working hard to make their economy-class sections more “competitive” with discount carriers. Seats are getting smaller and service is scarce. There’s even a name for this new airborne experience: “last class.”
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died.
It was the kind of article I could have written. I should have written.
During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot rental instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor.
Did you know that the average American will spend more than seven hours getting somewhere for the holidays? At least that’s what a new survey by SC Johnson suggests.
Painful truths.
That’s what Heather Dratler delivered in her epic story on the things airlines insiders wish you knew, but are afraid to tell you.
Months after Ruth Carr returned from Italy, the citations started piling up in her mailbox: two for driving in a “restricted” area in Rome, another for a similar traffic violation in Vicenza.
Just when you thought you’d seen it all, they’ve done it again.
Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Well, no one’s perfect.
