The most unfair fees in travel
Just a few weeks before Dennis Main’s European riverboat cruise, a disc in his spine ruptured, confining him to a wheelchair. Unfair fees.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Did we neglect to mention the $651 drop-off fee?
Jack thought the $430 rate for his European car rental from Hertz covered everything. Except for one teensy surcharge.
Should hotels block your Wi-Fi hotspot?
Hilton has become the latest hotel chain to face government fines for allegedly blocking their guests’ personal Wi-Fi hotspots. It joins a growing list of hotel and convention centers that have fallen afoul of federal law, which forbids such activity.
Can helicopter parents survive a crash in Consumerland?
Sally VanZandt’s car rental case was this week’s top post. She alleged that her grown son was ripped off by a smooth-talking saleswoman.
They flew first class for free and here’s how you can, too
A “free” first-class upgrade is the Holy Grail of air travel. Sam did it with one of the most sought-after premium sections on the planet.
Is there a cure for the upselling epidemic?
Airlines do it by quietly restricting the terms on their tickets. Cruise lines resort to good old-fashioned salesmanship.
Cruise ships are getting a big upgrade
Cruise ships have long lagged the rest of the travel industry when it comes to technology. Wi-Fi connections have been painfully slow.
Why airfares are actually rising
If you’re looking for a cheap airfare, there’s good news, according to new research from the Global Business Travel Association (GBTA)
More than $1k for an annual Disney pass? Quaaaaaack!
The Internet is having a Donald Duck-like tantrum after hearing news that Disney’s popular theme park annual passes jumped by up to 35 percent
For travel companies and their customers, the distrust is mutual
It’s a question seldom asked. But when I checked into the Mountain Sky Guest Ranch near Emigrant, Mont., this week, I couldn’t help it.