Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Jason Levitis emailed me recently from Greyhound bus No. 2559 from New York to D.C., which was supposed to arrive at 11 p.m. The problem? It was 12:25 a.m. and the motor coach was cruising down Interstate 95.
If you’ve been waiting for me to give away those free Southwest Airlines tickets, your wait is over. It’s the last few days of your favorite consumer advocacy site’s spring fundraiser, and I’m ready to send tickets to a few lucky supporters.
Twice a year, we raise money from readers to pay the bills. We’ve almost met our goal. You can qualify for the ticket giveaway now by becoming an Elliott Advocacy supporter at any level.
The change password scam has returned with a vengeance.
Have you received an email warning that your email or social media account password has “expired” and inviting you to follow a link to change it? If so, congratulations. You’re a target of the newest scam — and also one of the oldest in the book.
Common sense has always been a precious commodity in travel. You don’t need stories about tourists plunging off cliffs in their cars or YouTube videos of national park visitors nearly being mauled by wild animals they were trying to pet to be reminded of that uncomfortable fact.
Is your name on this list?
It’s a list of the individuals who have supported this site this year. If you’re on it, you’ve already taken a stand, and I’m very grateful for that.
If it isn’t, I hope you’ll consider adding your name.
When I visited Scott Jordan in his Ketchum, Idaho, home office a few weeks ago, his dogs greeted me. Scott, the CEO of SCOTTeVEST, makes awesome wearable luggage, including vests, shirts, and jackets.
Here’s a question I’ve been reluctant to ask during our spring fundraiser, but it demands to be answered: What happens if we fail?
“I have this idea for a website,” I said to my CNN.com editor, leaning forward in my seat.
Leslie O’Flahavan looks more like an English teacher than an airline employee. Everything about her is no-nonsense, from her curly black hair, to her Nordstrom business-casual attire, to her carefully chosen words.
Maybe that’s because she spent nearly a decade as a high school educator. But she has moved on to a different kind of teaching: tutoring airlines on how to use the right words to respond to passenger comments and complaints.
Don’t blow your summer vacation. And I mean that literally.
Consider what happened to Tia Johnson when she drove through Georgia early one morning.
