This is why we really need a federal automatic renewal law now
It’s time for a federal automatic renewal law. Too many businesses overcharge their customers with auto-renewing club dues, gym memberships, and subscriptions. The madness has to end.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Are superfans really the biggest scam victims of all?
Did you hear about Donald Gorske, who ate nearly 30,000 Big Macs, according to the Guinness Book of World Records? If you look up the word “superfan” in the dictionary, you’ll find a picture of Gorske.
What’s a Daily Destination Fee? Here’s what you need to know
Jason Scheff wants to know what a surprise Daily Destination Fee is on his Marriott hotel bill. I’ve been getting a lot of similar complaints about this new fee and tracking it closely, so let’s take a minute to explore this new surcharge.
I love to be helpful. But we don’t take Panera orders here
Panera just ordered me to delete the names, numbers and email addresses of its executives from this site. It’s not the only company that wants me to erase contact information.
But should I?
Battle for the overhead bin is as fierce as ever
Too much stuff, not enough overhead bin space.
The problem is easy enough to define for air travelers. But the solution — despite new airline rules — is not.
New tracking technology could make lost belongings a thing of the past
As a 6-year-old, Josh Lippiner’s daughter, Emma, played hide-and-seek to win. So one day, when she vanished for more than a few minutes, her parents panicked.
“My wife and I couldn’t find her,” Lippiner remembers. “We completely freaked out.”
Can Facebook Messenger help travelers get better service?
When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either.
Instead, Korr, who works for a nonprofit organization in San Diego, clicked on Travelocity’s Facebook page and sent the company an instant message. She asked whether she could make arrangements to stay in Lagos, Portugal, for a few extra days.
What the T-Mobile-Sprint merger really means for you
If you’re wondering what the T-Mobile-Sprint merger means for you, then you could just ask the two companies. They’ll promise the world, including lower prices, better coverage, faster connection speeds, and creation of a superfast 5G network.
Why tall passengers hate air travel, and what they’re doing about it
Jim Fox dreads flying.
With good reason. At 6-feet-10, the former NBA player has to squeeze himself into economy class seats, which isn’t always possible.
Can you spot a scam? Here are 5 signs you’re dealing with a fraudster
On a recent Saturday afternoon, a well-known consumer advocate tried to take me for $8,000. Good thing I knew how to spot a scam.