Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Pull over. The highway rest stop, long the laughingstock of motorists, is getting a long-overdue makeover.
It took long enough. A recent poll by Zeno Research & Insights found that 57% of parents say they feel “stressed” on family road trips when they think about where they’ll stop.
Let’s talk about travelers who feign injury, illness and even death in order to get preferential treatment. Let’s talk about the travel fakers.
If last week’s restaurant shootings didn’t make you wonder, then the random stabbing probably did: Is your restaurant safe?
Probably not as safe as you think.
Dejuan Rasberry-Davis wants me to wave my magic wand and tell Cricket to take his phone off the blacklist.
When you get clothes, it can be easy to get ripped off too.
Ask any frequent traveler if the travel industry is fair. You’ll likely hear a litany of complaints: Travel companies routinely charge you for services they don’t have to deliver, punish you with onerous restrictions and flout the time-honored rules of American business. And now, travelers are pushing back.
Domestic carriers could get a legal right to profit by lying about ticket prices by using legal trickery. Thanks to proposed legislation with that legal trickery, the option is on the table and may find its way into law.
The shocking arrest of two black men at a Philadelphia Starbucks last week is raising all kinds of questions, not the least of which is this one: What should you do if you’re arrested at a business?
Of all the hotel complaints, the one that bothers Louise Sattler the most are the smells. “Scents,” she says, “and smoking in hotel rooms.”
