Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Scott Jordan didn’t mean to change the way people pack — or more specifically, don’t pack. When he started SCOTTeVEST 18 years ago, he thought his multi-pocketed clothes would catch on with gadget users.
If you’re like most travelers, you book your vacation rental online through a third-party website. Of the top 100 vacation-rental sites, 76 percent are third-party sites — Booking.com, TripAdvisor.com and Airbnb.com are the top three — according to a study by Semrush.com, an online marketing service.
When a company records your phone conversation for “quality assurance purposes,” should you have access to the call center recordings?
Simple question. Complicated answer.
Royal Caribbean drops Patricia Early and her husband off at Prince Edward Island after a medical scare, promising to cover their hotel bill. Why hasn’t it?
Don’t lower your guard now that tax season is over. Tax scams are everywhere — and they’re out to getcha.
If you’re thinking of buying a travel insurance policy for your summer vacation, here’s a thought: Why not get one for the whole year?
Can we talk about contract traps for a minute? You know, those little clauses lawyers like to throw into the terms and conditions, end-user license agreements and contracts of carriage that apply to everything we do.
Those contract traps, yeah.
The U.S. Department of Transportation (DOT) wants you to tell it what you think about pets on planes. Specifically, it’s looking for your comments on amending its regulations about service animals on flights.
As far as rip-offs go, Sean Brady’s story of getting fleeced by technology might not resonate in the rich pasture of American scams. The fraudsters only took a few dollars instead of the 99 cents advertised.
You probably don’t need another reminder that loyalty programs often hurt more customers than they help. You probably don’t need to take another trip into a crazy world of code-sharing and airline funny money.
