Facebook Messenger helps travelers get better service.

Can Facebook Messenger help travelers get better service?

When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either.

Instead, Korr, who works for a nonprofit organization in San Diego, clicked on Travelocity’s Facebook page and sent the company an instant message. She asked whether she could make arrangements to stay in Lagos, Portugal, for a few extra days.

Highway rest stops are getting better than ever.

Why highway rest stops are better than ever

Pull over. The highway rest stop, long the laughingstock of motorists, is getting a long-overdue makeover.

It took long enough. A recent poll by Zeno Research & Insights found that 57% of parents say they feel “stressed” on family road trips when they think about where they’ll stop.