Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Leslie O’Flahavan looks more like an English teacher than an airline employee. Everything about her is no-nonsense, from her curly black hair, to her Nordstrom business-casual attire, to her carefully chosen words.
Maybe that’s because she spent nearly a decade as a high school educator. But she has moved on to a different kind of teaching: tutoring airlines on how to use the right words to respond to passenger comments and complaints.
Don’t blow your summer vacation. And I mean that literally.
Consider what happened to Tia Johnson when she drove through Georgia early one morning.
Worried that your trip to Hawaii will come to an explosive climax after hot lava engulfs your oceanside rental? That’s just one of the irrational travel fears spreading faster than a Puna brush fire as the summer vacation season starts
If you’ve ever regretted the purchase you just made — also known as buyer’s remorse — you’re not alone. Everyone suffers from occasional buyer’s remorse.
All the consumer advocacy you see here at Elliott Advocacy is free.
The advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too.
It was just a matter of time.
All those one-star reviews you left for hotels and restaurants were bound to come back and haunt you.
If you’ve ever faced an end-user agreement littered with restrictive fine print or one of those legendary one-sided adhesion contacts, you’ve probably wondered: Can I change my consumer contract?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
If you want to know what an advocacy site for grown-ups looks like, you’ve come to the right place.
For example, have you checked out our comments recently? I just did. They were thoughtful, helpful, and respectful. I kept looking, and it occurred to me that comments aren’t the only thing that have changed. The site is different.
Different, as in better.
When it comes to vacation rentals, there are surprises — and there are surprises.
