Revenge of the travel industry: Online reviews of you
It was just a matter of time.
All those one-star reviews you left for hotels and restaurants were bound to come back and haunt you.
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
It was just a matter of time.
All those one-star reviews you left for hotels and restaurants were bound to come back and haunt you.
If you’ve ever faced an end-user agreement littered with restrictive fine print or one of those legendary one-sided adhesion contacts, you’ve probably wondered: Can I change my consumer contract?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
If you want to know what an advocacy site for grown-ups looks like, you’ve come to the right place.
For example, have you checked out our comments recently? I just did. They were thoughtful, helpful, and respectful. I kept looking, and it occurred to me that comments aren’t the only thing that have changed. The site is different.
Different, as in better.
When it comes to vacation rentals, there are surprises — and there are surprises.
The Trump administration may be committed to lifting “regulatory burdens” from airlines, but there are one or two other things from which it also wants to free the industry: proposed restrictions on excessive fees — and a new consumer advocate.
The near-death experiences. The lawsuits we should have lost. The cases we won, even though we had no case.
I have stories to tell, and as our spring fundraiser gets under way, I’m going to tell them. The reason? I hope you’ll understand how fragile this site is — and how dependent it is on the support of readers like you. Simply put, I can’t do this without you.
Scott Jordan didn’t mean to change the way people pack — or more specifically, don’t pack. When he started SCOTTeVEST 18 years ago, he thought his multi-pocketed clothes would catch on with gadget users.
If you’re like most travelers, you book your vacation rental online through a third-party website. Of the top 100 vacation-rental sites, 76 percent are third-party sites — Booking.com, TripAdvisor.com and Airbnb.com are the top three — according to a study by Semrush.com, an online marketing service.
When a company records your phone conversation for “quality assurance purposes,” should you have access to the call center recordings?
Simple question. Complicated answer.