Hey, did you forget to pack your common sense?

Hey, did you forget to pack your common sense?

Common sense has always been a precious commodity in travel. You don’t need stories about tourists plunging off cliffs in their cars or YouTube videos of national park visitors nearly being mauled by wild animals they were trying to pet to be reminded of that uncomfortable fact.

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It’s time to take a stand

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It’s a list of the individuals who have supported this site this year. If you’re on it, you’ve already taken a stand, and I’m very grateful for that.

If it isn’t, I hope you’ll consider adding your name.

What's an airline customer service instructor?

Five things your airline customer service should never say

Leslie O’Flahavan looks more like an English teacher than an airline employee. Everything about her is no-nonsense, from her curly black hair, to her Nordstrom business-casual attire, to her carefully chosen words.
Maybe that’s because she spent nearly a decade as a high school educator. But she has moved on to a different kind of teaching: tutoring airlines on how to use the right words to respond to passenger comments and complaints.

Support free consumer advocacy

Why “free” is not really free

All the consumer advocacy you see here at Elliott Advocacy is free.

The advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too.