Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Can you be banned from your airlines social media account?
That’s not a hypothetical question for Kate Sawma, who was recently blocked on social media by Frontier Airlines during a customer service dispute.
It seemed like an impossible task for Kevin Prieto, a senior at New Mexico State University: plan a graduation trip to southeast Asia for himself and two of his friends during finals week. Wouldn’t it be nice if there were a college concierge?
The end of Sears is a customer service disaster. Sears’ problems are piling up faster than I can answer them as the once-dominant retailer heads toward a possible liquidation.
Every major airline has a 24-hour cancellation policy, but how to interpret those rules is not always clear. At least that’s what Yujeong Kim discovered when she found an extra charge from Expedia for an airline ticket — a charge the online agency insisted was “temporary.”
Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather. If you’ve read that obvious holiday travel advice once, you’ve probably read it a hundred times
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.
When Jeremy Epstein rented a Nissan Altima from Hertz in Albuquerque recently, he couldn’t believe the car rental surcharges. Those fees made the extras charged by the rest of the travel industry look like the work of amateurs.
They do. But not for much longer.
Travelers have so much to be thankful for, right?
Well, kind of.
Did you hear about the guy who tried to spirit a .40 caliber rifle past Transportation Security Administration (TSA) agents in Baltimore? He blamed his mother for packing the weapon in his carry-on bag. True story.
