What is a travel advisor and do you need one?
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
This hotel is dedicated to improving service. This is why
How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.
Are surprise car rental surcharges about to vaporize?
When Jeremy Epstein rented a Nissan Altima from Hertz in Albuquerque recently, he couldn’t believe the car rental surcharges. Those fees made the extras charged by the rest of the travel industry look like the work of amateurs.
They do. But not for much longer.
Travelers have much to be thankful for this season
Travelers have so much to be thankful for, right?
Well, kind of.
The banned items TSA security fails to detect will blow your mind
Did you hear about the guy who tried to spirit a .40 caliber rifle past Transportation Security Administration (TSA) agents in Baltimore? He blamed his mother for packing the weapon in his carry-on bag. True story.
Flying with a baby? Here is what you need to know
If you think flying with a baby is easy, maybe you didn’t hear about Krupa Patel Bala. She recently traveled from Sydney to San Francisco on United Airlines with her husband and 8-month-old son. And the experience was anything but easy.
IT disasters create even more flight delays. Here’s what you can do about them
If you had a ticket on Delta Air Lines a few weeks ago, maybe your flight was delayed several hours. You better get used to it. Flight delays because of a “technology issue” are becoming the new normal for air travelers.
When will we have a nationwide toll transponder system?
Maybe you’ve never heard of tolling system interoperability, but you know what it is. If you’re not sure, try driving from Washington to Miami with your E-ZPass transponder suction-cupped to the dashboard of your car.
What to do when you lose your phone while traveling
What happens when you lose your phone while traveling? On a recent trip to London, Logan Abbott’s phone disappeared. Although he’s one of thousands of travelers whose gadgets go missing on the road, his story is remarkable.
These cities have the most expensive hotel resort fees
A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.