Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Silvia Restelli rented a car from Dollar in Frankfurt. But when she arrived in Germany, her $213 bill became $723, thanks to two surprise insurance charges. Now she wants to know if this car rental insurance was mandatory and if not, can she get a refund?
When Mary Herring’s Thanksgiving flight was canceled, she assumed the change fee she had to pay was a misunderstanding between her and the airline.
It wasn’t.
Did Tom Cunard just get snagged by a car rental scam? He wants to know after he reserved an Audi A4 through Hertz via Expedia. When he picked up the car in Edinburgh, Scotland, he discovered that the price had almost doubled from the original quote.
If I’ve seen Darcy Sansbury’s email once, I’ve seen it a thousand times. It’s a WOW lost luggage case — and by “WOW” I mean WOW Airlines, the discount Icelandic carrier. I also mean “Wow, I can’t believe I’m reading this again!”
Michelle Carlen knows about road blocks. She started her job as president of Central Coast Tourism Council at about the same time an enormous landslide closed part of the California Central Coast’s main tourist attraction, the iconic stretch of U.S. Highway 1 that winds along the coastline from Ventura to Santa Cruz.
How much is a flight schedule change worth? If you said $440, then maybe you’re familiar with Dineen and Ray Ebert’s case against Affordable Travel, a travel agency they recently used to book flights from Venice, Italy, to Dubrovnik, Croatia.
My parents moved from New Jersey to Passau, Germany, when I was a toddler. After a few weeks of playing with the neighborhood kids, I spoke fluent, Bavarian-accented German. That’s probably not an option if you want to learn a new language before your next international trip, but there are some new ways to learn key words and phrases before your departure.
If the thought of flying with children raises your blood pressure, take a deep breath. You have company.
It’s easy to tune out advice about identity theft prevention and other threats to your personal information. That seems like someone else’s problem.
Ever wonder about all those car gadgets cluttering your ride?
Barry McGee found the perfect car gadget for his next road trip — and just in time.
