Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
When it comes to a hotel room upgrade, ask and you shall receive.
That’s right, a polite request can sometimes do the trick, which surprises frequent guests like Allan Jordan. It might surprise you, too.
When Linette Warnecke’s travel companion breaks her hip and has to cancel a Greek vacation, Great Value Vacations is reluctant to refund the vacation. What can she do to encourage the tour operator to do the right thing?
An airline gate agent made a mistake about Anita Tolani’s passport, resulting in her losing her hard-earned vacation to the Bahamas. At least, that’s what she claims.
Honesty. Respect. And a little space. That’s all travelers want in 2019. Are they asking for too much?
No sooner had the ice thawed from last winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivered little — or nothing.
Silvia Restelli rented a car from Dollar in Frankfurt. But when she arrived in Germany, her $213 bill became $723, thanks to two surprise insurance charges. Now she wants to know if this car rental insurance was mandatory and if not, can she get a refund?
When Mary Herring’s Thanksgiving flight was canceled, she assumed the change fee she had to pay was a misunderstanding between her and the airline.
It wasn’t.
Did Tom Cunard just get snagged by a car rental scam? He wants to know after he reserved an Audi A4 through Hertz via Expedia. When he picked up the car in Edinburgh, Scotland, he discovered that the price had almost doubled from the original quote.
If I’ve seen Darcy Sansbury’s email once, I’ve seen it a thousand times. It’s a WOW lost luggage case — and by “WOW” I mean WOW Airlines, the discount Icelandic carrier. I also mean “Wow, I can’t believe I’m reading this again!”
Michelle Carlen knows about road blocks. She started her job as president of Central Coast Tourism Council at about the same time an enormous landslide closed part of the California Central Coast’s main tourist attraction, the iconic stretch of U.S. Highway 1 that winds along the coastline from Ventura to Santa Cruz.
