Is an extended-stay hotel better than a vacation rental?

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By Christopher Elliott

When Kathryn Valdes travels somewhere for more than a week, she skips a hotel and rents an apartment or vacation rental instead.

“An apartment has a kitchen and a sitting area to gather,” says Valdes, a retired program manager from Mahomet, Illinois. “A hotel has no private area to relax with others.”

Another must-have amenity: a kitchen. Valdes loves to visit farmers markets while she’s on vacation and prepare her own meals. Most hotel rooms don’t have kitchens.

With the summer travel season just ahead, there’s good news for travelers like Valdes. Hotels, in an effort to keep long-term guests who want a more home-like experience, are adding amenities that may make Valdes and others rethink their plans to stay in an apartment.

The extended-stay hotel industry is expanding

Extended-stay hotels have always existed, of course. But the segment is expanding. It grew to 123 million room nights in 2017 from 107 million room nights in 2015, according to research by the Highland Group, a hotel consulting firm. That’s about three times the pace of the overall hotel industry’s growth. Last year, Highland reported that extended-stay hotel occupancy reached one of its highest second-quarter levels in 17 years.

“Extended-stay hotels are the fastest growing industry segment in the United States,” says Mark Skinner, a partner at Highland Group.

How are extended-stay properties trying to lure guests like Valdes back? By giving them more. Skinner defines an extended-stay hotel as a property that’s fully equipped with a kitchenette in each guestroom and that accepts reservations but doesn’t require a lease. But some hotels are adding bigger kitchens and living areas. They’re also marketing themselves to people who may have left them for vacation rentals, but are fatigued by the inconsistencies of an independently owned rental.

Extended-stay hotels are great for families

Take Element Hotels, one of Marriott’s extended-stay brands. This spring, it’s opening a property in Boulder, Colorado, debuting a Studio Commons concept featuring multiple rooms built around a common living room space – perfect for groups traveling for business or leisure who want to get together in private.

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“It’s a place where families can be together or where you can have a business meeting,” says Toni Stoeckl, a vice president at Marriott.

Rick Colling, who heads the Homewood Suites by Hilton brand, says there’s been a “gradual evolution” of the extended-stay hotel.

“This is not only because of value, but also due to the locations where we are developing our hotels,” he adds.

InterContinental Hotels Group, which owns two extended-stay brands, is adding rooms at a fevered pitch. To date, Staybridge Suites has more than 29,000 rooms in the system, with another 20,100 in the pipeline.

…and for business meetings

Extended-stay hotels have always seen high demand from business travelers. But with more of those guests mixing leisure activities with their business trips and bringing their families along, Hilton is adding extended-stay properties in neighborhoods just outside an urban core that still feature many amenities of a city center in places like Orlando, Florida, Chicago and Las Vegas.

InterContinental Hotels Group, which owns two extended-stay brands, is also adding rooms at a fevered pitch. To date, Staybridge Suites has more than 29,000 rooms in the system, with another 20,100 in the pipeline. Candlewood Suites has more than 36,000 rooms open, with more than 9,000 under construction.

“One of the biggest draws of both brands are the fully equipped kitchens with full-size refrigerators for those travelers who prefer an alternative to dining out while they’re away from home,” says Raul Ortiz, a vice president of global marketing for Staybridge and Candlewood brands. “We also offer free laundry facilities at all of our extended-stay properties, which is especially beneficial for long-stay guests and families traveling with little ones.”

Extended-stay properties provide convenience and flexibility

Even long-term corporate rentals and apartments are getting into the act and trying to give travelers like Valdes a reason to stay with them. AKA, which operates long-term luxury rentals in New York, Los Angeles, Philadelphia, Washington, D.C., and London, is expanding its brand to meet “growing demand” from leisure travelers, according to Larry Korman, AKA’s president.

“Extended-stay properties cater to the convenience, and rising trend, of living a more flexible lifestyle,” he adds.

Here’s where it’s all headed: Some hotels, like the Kimpton RiverPlace Hotel in Portland, Oregon, now offer both regular rooms and extended-stay rooms, and market to leisure travelers. Its Marina View Condo Suites are billed as apartment living with all the hotel perks. (Related: How to rent a vacation home: the ultimate guide.)

“Condo guests can take advantage of in-room dining, daily coffee and tea service and social hour, free bike rentals, the fitness center and our concierge, to name just a few,” says Whitney Brown, the hotel’s general manager. (Related: My football team lost the big game! Can I cancel my Vrbo rental?)

In other words, when you book your next hotel stay, you might not even need to ask if you should try an extended-stay property. Because you might already be staying in one. (Here’s what you need to know before renting your next vacation home.)

What you need to know about an extended-stay hotel

  • Amenities. Most extended-stay hotels have kitchenettes, but they may not have an oven, in-room laundry facilities or separate living room area. Check the property descriptions carefully and be sure to match them to your needs.
  • Services. While some extended-stay hotels offer room service, many clean their rooms only weekly. So if you’re staying in a property for a week, your room may not get cleaning service or fresh towels.
  • Policies. Extended-stay properties generally don’t charge mandatory “resort” fees. But pay attention to their cancellation policies, which can vary. Staybridge, like other InterContinental properties, requires 24 hours; Extended Stay America allows you to cancel until 6 p.m. on the day of arrival.
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Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter. He is based in Panamá City.

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