Christopher Elliott
No ‘super’ savings on my Las Vegas strip hotel
Jerome Garcia’s Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong — and does he deserve a refund?
Where’s my copy of The New York Times?
For years, Mary Jenison could count on her copy of the Sunday New York Times. Until now.
Can airline customer service rise to new heights?
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.
I rented a damaged car from Dollar — why should I have to pay?
William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can’t prove he did it. Should he pay, anyway?
Did United offer me compensation for a rough night in the ballroom?
Amanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.
Is Target’s price-match guarantee an empty promise?
Ben Blout thinks Target will price-match his holiday merchandise. Target has other ideas. Who is right?
US Airways tells customer her cancer isn’t terminal enough for a refund
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.