Did Southwest Airlines do enough for fare glitch victims?
It was a weekend that Maryrose Solis would rather forget.
Christopher Elliott
Can my tour operator pocket my airline refund?
Donald Kne’s British Airways flight is canceled, and the carrier refunds the money to his tour operator. So why isn’t the company refunding the money back to him?
Is the car rental industry’s damage claims process fair to travelers?
Always, always, always take pictures of your rental car.
Help! My Target gift card has gone missing
The Target gift card Robert Brown ordered for his grandson is missing in action, and the store isn’t saying when it will send the scrip. Can anyone help him find it?
Do kids belong on an overnight flight?
All Ed Lawrence wanted was a little rest.
Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
B&B confirmed the wrong rate — do they have to honor the price?
The Pensione Nichols looks like the kind of bed and breakfast I’d want to stay in the next time I’m in Seattle. It’s charming, historical and it’s even recommended by my own magazine.
Are TSA agents heroes?
Two TSA agents who reportedly thwarted a passenger kidnapping in Miami recently are being hailed as heroes by the mainstream media.
5 fascinating facts about the new United Airlines
This is the emergency operations center at United Airlines’ new headquarters in Chicago’s Willis Tower. Looks like an average conference room, doesn’t it?
What’s wrong with air travel?
What’s your biggest airline problem?