Christopher Elliott
3 tips for handling upgrade guilt
Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
My washer/dryer is a few features short — do I deserve a partial refund?
Carol Blue’s Samsung washer/dryer doesn’t come with all the features she’s promised. Should she get some of her money back?
3 troubling ways the TSA punishes passengers who opt out
If you don’t want to walk through a poorly tested full-body scanner you still have the right to opt out and submit to an “enhanced” pat-down.
Hey, where’s that refund on my all-inclusive vacation?
Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?
An uncomfortable night at the Comfort Suites
An uncomfortable night at the Comfort Inn, Comfort Suites. How do you say “I’m sorry” for a really bad hotel stay?
Help, my BMW dealership is holding my title hostage!
Monique Vasanji wants to get rid of her BMW, but there are two sticking points, the main one being: the title is missing. But who has it?
Uh-oh! My Expedia coupon had a little accident
The $50 Expedia coupon the agency promises Viola Wilson doesn’t arrive in one piece, and when she asks for a replacement, it sends her coupons. Shouldn’t it be sending her another card?
Is DirecTV guilty of “false advertising”?
When Caren Rickert switches from Comcast to DirecTV, she’s unhappy with the service. But switching back may cost her $460, even though she’s only had DirecTV a few days. Is that fair?