7 things you’ll love about the TSA
Special Agent Robert Flaherty knocked on my front door and handed me a subpoena. Nothing to love about the TSA, but they are wrong.
Christopher Elliott
A long, bumpy ride to denied-boarding compensation
Tom Posch missed a weekend trip to Cleveland last summer after United Airlines overbooked his flight. Normally, travelers in Posch’s shoes would quietly accept the flight vouchers the airline offered as compensation.
Delta’s Ausband: “Customer service is very important to the bottom line”
Here’s part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.
Should airlines charge a change fee even if they can resell the seat?
When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn’t. Who’s right?
Delta’s Ausband: When it comes to customer service, “we want to be even better”
Allison Ausband is Delta Air Lines’ vice president for reservation sales and customer care. I met with her last week to discuss the progress since our last interview in 2010. Here’s part one of our interview.
My honeymoon photos are ruined — thanks a lot, Target!
The camera Tristan Caulfield and his wife bought at Target for their honeymoon doesn’t work, but the retailer is giving the couple a runaround in their effort to get it fixed. Is this camera a lost cause?
Why won’t RIU extend my hotel voucher?
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Want better airline service? Power up your smartphone
Liz Owen needed help, and she needed it fast.
Oh no! I missed my connection and had to pay extra
Sue Broxholm’s connecting flight back home is delayed, and her airline eventually asks her to pay an extra $462 to continue her journey. Is that right? And if not, should it give her a refund?
Airline seat fees separate mom from five-year-old twins
Ever since airlines added new economy-class seat reservation fees, they’ve insisted that the new charges would not lead to families with young kids being separated. And I believed it — until I heard from Vicki Wallace.