Question: I need your help untangling a flight problem that involves Hotwire, US Airways, United Airlines and Frontier Airlines. A few months ago, we were supposed to fly from Los Angeles to Dallas on US Airways and Frontier. Our first outbound flight was a codeshare flight operated by United.
We checked in at the US Airways counter with plenty of time before our flight left. After waiting in line, a representative sent us to the United Airlines check-in area, across the airport. It didn’t matter; our flight to Las Vegas was canceled because of severe weather. At that point, a United representative told us our flight had been rescheduled for the next day.
My family and I live three hours away from LAX. We arrived at the airport using a rental car. We had to pay another $130 for a hotel room that night. The next day, when we tried to check in, the system couldn’t find our tickets.
Our only option was to buy new tickets, which cost us $235 each. Since then, we’ve been trying to get our money back from Hotwire and the airlines. But so far, nothing. Can you help?
— Llouellynde Orahood, Lompoc, Calif.
Answer: So you bought a round-trip ticket from Los Angeles to Dallas through an online travel agency, but ended up dealing with three different airlines? No wonder your refund is missing in action. I don’t think anyone knows where your money is.
This sounds like a Murphy’s Law kind of trip. Let’s talk about what happened to you, first. Going to the wrong terminal was probably avoidable. Your itinerary should have clearly showed which airline was operating your first flight. That means you check in at that terminal. (If you have questions, call your travel agent or airline.)