A surprise $40 charge from Comcast
When Antonia Balazs has a service problem with Comcast, it tries to sell her a pricey “service” contract. Is that a fair resolution?
Christopher Elliott
Alaska Airlines bumped a real American hero – should I get involved?
It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.
I want a full refund for this Mexico vacation
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.
Hey, those aren’t the seats I bought on Ticketmaster – are they?
Michael Seldin’s concert tickets were not what he expected. Is Ticketmaster to blame?
Billed by American Airlines — and then billed again
Russell Higley is promised a refund after his flight is canceled. But now his airline is trying to bill him twice for a flight he never took. What’s the problem?
Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.