Christopher Elliott
Why isn’t anyone mad about car rental fee disclosure?
When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.
No hot water in my Paris rental apartment
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
Do we need an International Travelers Bill of Rights?
One moment, 8-year-old Brent Midlock was swimming in a shallow saltwater pool at an all-inclusive resort in Playa del Carmen, Mexico. The next, he was gone.
Help, my Viking River Cruise transfers are sunk
Ground transfers are supposedly included in Robert Brown’s Viking River Cruise. But he supposes wrong, and now he’s being asked to pay extra for them. Is that right?
Passenger forced to stand for a seven-hour airline flight
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
Hartford tarmac stranding doesn’t justify new laws
The Halloween weekend stranding of more than 1,000 airline passengers at Bradley International Airport in Hartford, Conn., brought the tarmac delay activists out in full force again, pushing for new laws that they claim would prevent lengthy ground delays.
Booked for one night but charged for two
Lenore Davies books one night at an Econo Lodge by phone. She’s charged for two. Now, neither her hotel nor her credit card will help her. Is she out of luck?
Stuck at the airport because of luggage fees
Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.