Why can’t foreign airlines fly in America?
Try not to laugh too loudly the next time a flight attendant makes one of those pre-flight announcements to thank you for your business and say, “We know you have a choice in airlines.”
Christopher Elliott
Expedia double-charged me — can I get a refund?
Laura Pang has two airline reservations on Expedia. But she only needs one. Now the online agency refuses to refund the second charge. Is there anything she can do to persuade it to help her?
Stuck with a pair of shoes – and confused about Sears’ refund policy
Olga O’Hara wants to return the shoes she bought at Sears.com, but she’s getting mixed signals from the company about how to do so. Is she stuck with her purchase?
Hey, where’d the money go for my Hawaii condo?
Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
Why do airlines hate it when you know your rights?
Information is power.
When a beach isn’t really a beach, and other travel disappointments
To call Smathers Beach in Key West, Fla., a beach might be a little stretch.
Maybe good airline service is possible after all
As Juanita Centanni boarded a recent Cayman Airways flight from Tampa to Grand Cayman, she braced herself for an awful travel experience.
When renting a car, no good deed goes unpunished
After Chandra Bhandaru points out a few scratches on a Hertz rental, the car rental sends a bill — and then another bill. Now the company wants to refer the matter to a collection agency. What happened?
Wireless company failed to deliver modem, then pocketed my money
Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?