Does this “disgusted” passenger deserve a full refund?
Airlines often speak from both sides of their mouth.
Christopher Elliott
Billed twice by Avis car rental? There’s a fix for that, travelers
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.
Should airline tickets be transferrable?
As Ralph Santopietro sees it, Delta Air Lines had him over a barrel when he tried to change the dates on a flight from Myrtle Beach, S.C., to Hartford, Conn.
Hotels.com left me in Paris sans hotel
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?
I didn’t scratch the floor on my vacation rental – why should I have to pay?
The circumstances of Saundra Lyon-Reiser’s recent home rental were less than ideal. She’d gathered her extended family in Aptos, Calif., to bury her mother and grieve their collective loss.
Missing miles on a United Airlines codeshare flight
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Why won’t United Airlines honor its fare guarantee?
Chuck Barnes tries to invoke United Airlines’ low fare guarantee. But it doesn’t quite work the way he hoped it would. Is he out of luck?
Please cancel my nonrefundable hotel room, Priceline
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.
The unauthorized guide to fine print, holiday edition
When Ben Blout invoked a big-box store’s “low price promise” after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.
Happy holidays? JetBlue slams grieving grandson with booking fee, walk-up fare
If an airline tells you it offers a more humane way to travel, should you hold it to that promise?