Air Canada canceled her flight and promised to cover her hotel. Then it didn’t.
When Deborah Anbinder’s flight from Athens to Montreal made a dramatic U-turn on the runway and headed back to the gate, she expected the airline to take care of her.
Christopher Elliott
My ticket change request is lost in translation. Can I get my $4,352 back from Austrian Airlines?
Randal Marchessault watches in disbelief as Austrian Airlines refunds him just $108 after a botched ticket change request. But the airline rebooks his wife’s identical ticket without any problem. Now he’s fighting to get a $4,352 refund.
Overseas Adventure Travel canceled her trip. Should she lose $4,534 for her ticket?
When Celia Dunlap’s tour operator shortened her Southeast Asia adventure, she lost $4,534 that she had paid for her airline ticket—and now she wants it back.
Weather excuse doesn’t add up for this Booking.com customer
When WestJet canceled Brittany Muffet’s recent flight, she found herself caught in a blame game between the airline and Booking.com. But that wasn’t the weird part.
Travel’s dirty little secret: How your comfort is engineered for profit
If you’ve ever felt frozen on a plane, or caught a whiff of vanilla in a hotel lobby, or couldn’t quite make a Wi-Fi connection in your room, congratulations: You may be a victim of the travel industry’s latest manipulation tactics.
How to find the best packing cube and use it to outsmart an airline
One of Wes Wakefield’s favorite travel hacks is a packing cube. These small, inexpensive accessories can help you fit more clothes into your luggage than you probably thought possible.
Help! A $1,400 Frigidaire cooktop catastrophe sent me through a customer service maze
A noisy, cracked induction cooktop from Frigidaire leaves Linda Lockwood chasing repairs, dealing with missed appointments, and getting the runaround from both the manufacturer and Best Buy. After months of unanswered calls and emails, Lockwood wonders: Will anyone take responsibility for this $1,400 kitchen disaster?
American Airlines broke my wheelchair. Is $200 enough compensation?
Kao Spencer flew from Philadelphia to Portland, Maine, on American Airlines earlier this month. She checked her $7,000 custom wheelchair, trusting the carrier to handle it with care.
Air France rejected my baggage claim for the most ridiculous reason
Gerardine D’Sa checks two bags in Bangalore but only receives one in Chicago. Air France’s customer service team rejects her legitimate receipts with absurd excuses. Can D’Sa recover the full compensation she deserves under international law?
They were left behind in Antwerp. Should I fight for a $116 refund from Viator?
Somewhere in Antwerp, Belgium, Patricia Fiedler’s Viator day tour came to a screeching halt. It wasn’t when she and her sister were ten minutes late returning to their bus and got left behind. No, the tour was an “unmitigated disaster” long before then, she says.