After a rough start to her Galapagos vacation, she can’t get an unused ticket refund
Victoria Ramirez’ Galápagos Islands vacation gets off to two false starts. Why won’t her online travel agent offer an unused ticket refund?
Christopher Elliott
Your apology is not accepted, Mark Zuckerberg. It’s time to delete Facebook
Mark Zuckerberg’s apology is not accepted — and yes, it’s time to delete Facebook.
I returned two iPhones. So where is my AT&T refund?
Sudhakar Paruchuri returns two new iPhones to AT&T, but now the company is refusing to refund his purchase. Is there anything he can do to get his money back?
Were those Cat Stevens concert tickets on Viagogo a scam?
The discounted Cat Stevens concert tickets Graham MacMillan bought through Viagogo were a real ripoff. This is the story of how he found them, bought them — and lost them.
Why you should always, always read the fine print on a travel insurance policy
Before Bonnie Solberg booked a South Dakota vacation, she thought travel insurance might be a good idea. It was.
An even better idea: reading the fine print on her travel insurance policy before she bought it.
Solberg’s tragic story is a case study in policies that look great at first glance. But a closer examination of the fine print reveals that they may not protect you when you need them most.
Airlines are trying to be nice. Did you notice?
On a recent flight from Los Angeles to Newark, Caleb Ellis saw something striking: a flight attendant being nice to a passenger. Really nice.
How to win in court without overpaying
Justice can be expensive.
How expensive? A 2013 study by the National Center for State Courts suggests it’s unaffordable for most of us. Even a simple automobile case can exceed $100,000 per side if the case goes to trial.
The truth about the Department of Homeland Security’s new journalist database
The Fourth Estate is freaking out about the Department of Homeland Security’s new journalist database. But before you dismiss this as an inside baseball story, let’s consider the effect of keeping tabs on people like me will have on the news you get.
Becker’s Lodge won’t extend my credit after the wildfire
This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.
It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.
The truth about how to survive a long road trip with kids
There’s no survival guide for long road trips with kids, but maybe there should be.
Chances are, you’ll drive somewhere in the next few weeks, and you’ll probably need one. Last Memorial Day, for example, an estimated 28 million Americans hit the road — the most since 2005 — prompting AAA to declare that the great American road trip is back.