John Mardall signed a Europcar contract that added $135 to his car rental bill in England. He wishes he hadn’t. He shouldn’t have. But he did.
Mardall’s case is a cautionary tale about car rental agreements and the difference between a quote and a contract. It is also a frustrating exercise in “gotcha” travel pricing from which there is no easy way out, at least for him.
When the top of Joseph Hill’s new Kenmore washing machine shatters into a thousand pieces, he calls Sears for help. And waits. And waits. Will his appliance ever get fixed?
Technically, the check scam Pamela Kelley fell for is a business-to-business issue. But it’s so awful, and has so many applications in the real world, that I had to write something about it — and perhaps even advocate her case.
Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.
That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully
Are you allowed to take pictures on planes? Yes and no.
On a recent American Airlines flight from Santiago, Chile, to Dallas, Natalie Root had a front-row seat for an unpleasant confrontation. The aircraft she boarded happened to be a new Boeing Dreamliner, and her friend, an aviation buff, wanted to snap a few pictures of the plane’s interior as it taxied down the runway. Big mistake.
Home exchanges may be the oldest trend in lodging. Older, even, than the modern hotel. They’re also the newest thing, to hear some travelers talk about it.
Attention consumers: You need to know these legal concepts. But you probably don’t.
Consumers don’t always understand the law — and that can hurt them.
Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for assistance? If you have to ask, the answer is probably “yes.”
Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.
“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”
Seligman has visited two Hyundai dealerships. “They found nothing,” he says.
When Norwegian Air rescheduled Steven Marin’s flight from New York to Rome, the change cost $3,282 — which he would like the airline to pay. Along the way he discovered something maybe you already know: A Norwegian Air cancellation doesn’t mean it’ll pay for a new ticket.
