Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
Want to get great airline service even in the worst conditions? Use your "pleases" and "thank yous" – and don't expect too much.

How to get the best airline service

Want to get great airline service even from airlines? Use your “pleases” and “thank yous” – and don’t expect too much.

You can score excellent service, even in the worst condition, by understanding your airline, minding your manners and taking care of a few basics.