When will they finally install my windows?
Robert Manari orders new windows, but after weeks of waiting, his patience has run out. Can these windows be saved?
Christopher Elliott
7 consumer secrets from the world’s smartest traveler
Can being a smart traveler make you a better consumer? As the author of How To Be The World’s Smartest Traveler, which is being published next month, I can confirm that it does.
Why won’t Airbnb let me review my ill-fated rental?
Mandy Fleming’s Airbnb rental couldn’t have happened at a worse place — or time.
This is a sick way to spend your vacation
What’s worse than being stricken with stomach flu on vacation? Maybe it’s being quarantined on a cruise ship with hundreds of other passengers suffering from the same illness.
We gave up our seat on Spirit but they gave us nothing
Sarah Dragswiek and her family give up their airline seat in exchange for a promise of a refund and a voucher for a new ticket. But when the airline refuses to keep its word, what can they do?
Always check your order before you leave Popeyes
After a 45-minute wait, Mark Dixon gets the wrong order at a Popeyes restaurant in Buffalo. Just one problem: He doesn’t discover the mistake until he’s home.
The biggest complaint mistake you’ll ever make
If you have a gripe with a company — and let’s face it, at some point, everyone has a gripe with a company — here’s a cautionary tale about complaining.
Should my tour operator keep $8,471 to “cover” costs of a canceled tour?
Tia Millman and John Madsen were looking forward to a private tour of Tunisia and Kenya organized by Experience It! Tours last summer.
Problems abroad? Here’s how to get around a language barrier
When Air Dolomiti canceled Stefano Alberti’s recent flight from Florence to Munich because one of its planes broke down, he potentially faced what to many American travelers would be a tall obstacle: a language barrier.
What’s wrong with TSA airport security?
If airport security is so good, why do passengers feel so bad?