Before you demand a refund, check your bank statement
Where’s Dannielle Beasley-Bundy’s refund from DirecTV? Is the check really “in the mail”?
Christopher Elliott
What they don’t want you to know can hurt you
For several years, I’ve operated a customer service wiki, an underground website which contains the names, emails and addresses of company executives who can help consumers like you.
Why is US Airways so un-American?
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.
Is the TSA’s PreCheck program ready for what comes next?
The Transportation Security Administration’s vaunted new PreCheck system, which offers selected air travelers access to expedited security screening, is hurtling toward its first big test: a crowd of spring break passengers, quickly followed by a crush of inexperienced summer vacationers.
Airline cancels route – but what about my credits?
Nancy Palmer cancels her flight from Seattle to Baltimore. Then her airline stops flying from Seattle to Baltimore. So what happens with the ticket credit she was offered? Is her ticket really nonrefundable?
Why doesn’t this Wells Fargo customer want his missing wallet?
When Peter Verstage finds a wallet on a London bus, he tries to do the right thing and return it to its owner. Easier said than done.
Are e-checks a safe way to pay for travel?
As she paged through Viking River Cruises’ glossy brochure one recent afternoon, Diane Moskal noticed a new way to save money: If she booked the Waterways of the Tsars itinerary sailing from Moscow to St. Petersburg with something called an e-check, the cruise line promised to knock $100 off the fare.
Why you shouldn’t accept your airline’s apology
If you’ve experienced a recent flight delay or service disruption, then you probably know that for better or worse, no one says “I’m sorry” like an airline.
A surprise $600 bill for my Mexico car rental
Arjun Aiyer receives a surprise bill for an extra $600 after renting a car in Mexico. The company alleges the vehicle was damaged while Aiyer was driving it. But where’s the proof?