Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

A missing vacation refund mystery – and a troubling resolution

January 26, 2024March 30, 2014 by Christopher Elliott

The high cost of great customer service

January 26, 2024March 29, 2014 by Christopher Elliott

Did Budget send me the wrong damage claim?

January 24, 2025March 28, 2014 by Christopher Elliott

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos’ rental car in the photo? No, it isn’t.

Wait a minute, these National Geographic CDs are obsolete!

August 16, 2025March 27, 2014 by Christopher Elliott

When Sean Corcoran’s CD collection becomes obsolete, he turns to National Geographic for help. You’ll never guess what they said.

Case dismissed: Was there really no room at the inn?

January 26, 2024March 25, 2014 by Christopher Elliott

Ifti Qadir’s case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He’d paid $1,307 for two rooms, for a total of three nights.

Boycott resort fees? It may not do you any good

January 26, 2024March 22, 2014 by Christopher Elliott

The hotel was closed fro renovations, so why didn't anyone tell this traveler?

Help! My vacation package is missing a hotel

January 26, 2024March 21, 2014 by Christopher Elliott

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

A surprise $40 charge from Comcast

January 26, 2024March 20, 2014 by Christopher Elliott

When Antonia Balazs has a service problem with Comcast, it tries to sell her a pricey “service” contract. Is that a fair resolution?

Alaska Airlines bumped a real American hero – should I get involved?

January 26, 2024March 18, 2014 by Christopher Elliott

It’s not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

I want a full refund for this Mexico vacation

January 26, 2024March 17, 2014 by Christopher Elliott

Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.