Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

When is a travel ‘hack’ wrong?

December 7, 2023November 22, 2015 by Christopher Elliott

Nikolas Langes thought he knew every trick in the book for saving money on airline tickets.

Help! My rental car is covered with dings

December 4, 2023November 20, 2015 by Christopher Elliott

Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage?

Aylin Gaughan's attempt to upgrade to a new iPhone fails, but that's not the worst of it. Her voice mails are now missing.

Hey AT&T, I want my voice mail back!

February 5, 2024November 19, 2015 by Christopher Elliott

Aylin Gaughan’s attempt to upgrade to a new iPhone fails, but that’s not the worst of it. Her voice mails are now missing.

Airline seat pricing never made much sense to begin with, but leave it to United Airlines to take it to the next level.

Warning! Not all premium seats are created equal

February 5, 2024November 18, 2015 by Christopher Elliott

Airline seat pricing never made much sense to begin with, but leave it to United Airlines to take it to the next level.

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

Is this enough compensation for an interrupted Windstar cruise?

February 5, 2024November 17, 2015 by Christopher Elliott

I feel partially responsible for what happened to the Keberles. They contacted me with a question about travel insurance and compensation.

If they didn’t tell me about this $200 change fee, do I still have to pay it?

February 5, 2024November 16, 2015 by Christopher Elliott

A few weeks ago, Chris Singh was scheduled to fly from Minneapolis to Norfolk, Va., on United Airlines to rent a vacation home.

Stop the presses! United Airlines removes a fee

February 5, 2024November 15, 2015 by Christopher Elliott

That’s no typo. United Airlines actually removed a fee. Really, it did.

The hidden messages of the airline industry. Sometimes, airlines reveal their true feelings about you with a simple word or phrase.

Comfort hacks for flights that cramp your style

February 5, 2024November 15, 2015 by Christopher Elliott

Air travel can be a humiliating, dehumanizing and even torturous experience — at least according to my e-mail inbox.

This week's top story was Janice Hough's first-person account about the power of social media. Twitter has a secret about you.

Twitter has a secret about you

February 5, 2024November 14, 2015 by Christopher Elliott

This week’s top story was Janice Hough’s first-person account about the power of social media. Twitter has a secret about you.

They're spoiled. They're demanding. And they're ruining travel for everyone else. That's what employees say about entitled travelers.

Putting entitled travelers in their place

February 5, 2024November 14, 2015 by Christopher Elliott

They’re spoiled. They’re demanding. And they’re ruining travel for everyone else. That’s what employees say about entitled travelers.