Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Oops, wrong theater — how about a refund?

February 5, 2024October 22, 2015 by Christopher Elliott

Arlene Verge’s theater tickets are for a performance in the wrong city. They’re also nonrefundable. Does she have any chance of getting her money back?

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Double-booked on Dollar — does CarRentals.com owe me a refund?

February 5, 2024October 20, 2015 by Christopher Elliott

Mike Danish says he lost his car rental reservation made online through Carrentals.com recently.

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit? Susan Dorsey thinks so

Seaweed on the shores — can I get a refund for my vacation rental deposit?

February 5, 2024October 19, 2015 by Christopher Elliott

Is seaweed a legitimate reason to cancel your vacation rental and receive a full refund for your deposit?

upgrade

Cruise ships are getting a big upgrade

February 5, 2024October 17, 2015 by Christopher Elliott

Cruise ships have long lagged the rest of the travel industry when it comes to technology. Wi-Fi connections have been painfully slow.

If you're looking for a cheap airfare, there's good news, according to new research from the Global Business Travel Association (GBTA)

Why airfares are actually rising

February 5, 2024October 16, 2015 by Christopher Elliott

If you’re looking for a cheap airfare, there’s good news, according to new research from the Global Business Travel Association (GBTA)

I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.

Why can’t Aubie fly on United?

February 5, 2024October 16, 2015 by Christopher Elliott

I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.

I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.

Why is my Windows copy ‘not genuine’?

February 5, 2024October 15, 2015 by Christopher Elliott

I contacted Microsoft support twice. They told me I need a product key. I contacted HP, the laptop manufacturer, three times.

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

A refund in process, but should we get involved?

February 5, 2024October 13, 2015 by Christopher Elliott

Robert Lynch reserved a HomeAway vacation rental that never materialized, and now he wants his money back.

FlipKey sends bride packing — can this wedding be saved?

December 14, 2023October 12, 2015 by Christopher Elliott

Like any bride-to-be, Sam O’Hanlon-Videau didn’t leave anything to chance when she planned her destination wedding in Hawaii.

Sizing up the sincerity of corporate apologies

February 5, 2024October 11, 2015 by Christopher Elliott

Jason Landman’s stateroom on the Carnival Miracle vibrated with from the moment his ship cast off in Long Beach, Calif., until it docked.