Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.
What's an airline customer service instructor?

Five things your airline customer service should never say

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Leslie O’Flahavan looks more like an English teacher than an airline employee. Everything about her is no-nonsense, from her curly black hair, to her Nordstrom business-casual attire, to her carefully chosen words.
Maybe that’s because she spent nearly a decade as a high school educator. But she has moved on to a different kind of teaching: tutoring airlines on how to use the right words to respond to passenger comments and complaints.

Listen to this song of the road.

Listen to this song of the road

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Music is everywhere when you travel. It’s the soundtrack to your vacation, too often unacknowledged by, ahem, the people who write about travel. But there’s a trick to making the melodies work, and it involves developing an appreciation for music, knowing how to listen with a minimum of conflict, and connecting a song to a place.

Support free consumer advocacy

Why “free” is not really free

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All the consumer advocacy you see here at Elliott Advocacy is free.

The advocacy service we provide every day? It costs you nothing. The painstakingly researched stories with expert advice? Nada. The meticulously maintained company contact database? It’s free, too.