This Airbnb complaint has a big, unexpected problem
Jonathan Cordone wants a $6,711 refund from Airbnb. But his request has a big, unexpected problem — so big that our advocates can’t help.
Christopher Elliott
Global Entry can’t get a fingerprint because there isn’t one
Georgeann Lenard’s Global Entry application is stuck because of an unusual problem, the result of an unusual accident. Can this application be rescued?
Revenge of the travel industry: Online reviews of you
It was just a matter of time.
All those one-star reviews you left for hotels and restaurants were bound to come back and haunt you.
Can I change my consumer contract? Yes, but …
If you’ve ever faced an end-user agreement littered with restrictive fine print or one of those legendary one-sided adhesion contacts, you’ve probably wondered: Can I change my consumer contract?
Hey Groupon, what happened to my laptop computer?
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Her final AT&T bill is much too high. Where’s her refund?
Michelle Wu is billed for an extra month of AT&T service. She pays it, hoping to get refunded. But the money never comes. Now what?
Adapt, or your next vacation could go down in flames
If you don’t adapt, your next vacation could go down in flames. I mean that literally.
But also, figuratively. I had a rental home lined up for next month, and it fell through dramatically last week. After a month of exploring South Dakota, we were about to become homeless.
The Microsoft solution? Ignore the customer
Like other tech companies, Microsoft loves providing “solutions” to its customers. The one it offered Andy Smith was a solution in name only.
This is what an advocacy site for grown-ups looks like
If you want to know what an advocacy site for grown-ups looks like, you’ve come to the right place.
For example, have you checked out our comments recently? I just did. They were thoughtful, helpful, and respectful. I kept looking, and it occurred to me that comments aren’t the only thing that have changed. The site is different.
Different, as in better.
Please fix the name on my baby’s airline ticket, Expedia
When Expedia truncates her daughter’s name on an airline ticket, Melissa Cassill’s Greece vacation is in jeopardy. Will she be able to fly with her baby?