Want to avoid vacation rental surprises? Read this
When it comes to vacation rentals, there are surprises — and there are surprises.
Christopher Elliott
LabCorp lost her blood. Why didn’t it lose the bill?
Fei Yu’s blood work should have cost just $5. So why is she dealing with a collections notice for $500?
Hey NordicTrack, where’s the treadmill I ordered?
Where’s Juliana Lenny’s NordicTrack treadmill? Did she cancel her order or is it just lost somewhere? Let’s find out.
Here’s how to make a simple UPS refund problem complicated
Ronald Fore’s problem with a UPS refund looks complicated, but it’s actually simple. Maybe that’s why the company has ignored his request for help. Then again, maybe it’s because he “went ballistic” when he tried to fix it himself.
Trump administration: Remove fee restrictions, consumer advocate, from airline bill!
The Trump administration may be committed to lifting “regulatory burdens” from airlines, but there are one or two other things from which it also wants to free the industry: proposed restrictions on excessive fees — and a new consumer advocate.
I’ve never told anyone these advocacy secrets
The near-death experiences. The lawsuits we should have lost. The cases we won, even though we had no case.
I have stories to tell, and as our spring fundraiser gets under way, I’m going to tell them. The reason? I hope you’ll understand how fragile this site is — and how dependent it is on the support of readers like you. Simply put, I can’t do this without you.
Minimalist packing: Expert tips from the creator of SCOTTeVEST
Scott Jordan didn’t mean to change the way people pack — or more specifically, don’t pack. When he started SCOTTeVEST 18 years ago, he thought his multi-pocketed clothes would catch on with gadget users.
Should you book your vacation rental online through a third-party site?
If you’re like most travelers, you book your vacation rental online through a third-party website. Of the top 100 vacation-rental sites, 76 percent are third-party sites — Booking.com, TripAdvisor.com and Airbnb.com are the top three — according to a study by Semrush.com, an online marketing service.
Do you have a right to call center recordings?
When a company records your phone conversation for “quality assurance purposes,” should you have access to the call center recordings?
Simple question. Complicated answer.
Why every awesome adventure is a movie location vacation
It’s not made of mashed potatoes or shaving cream, but Devils Tower still looks like a great landing pad for space aliens.
The mashed potatoes and shaving cream, of course, are from the movie “Close Encounters of the Third Kind.” Remember when an obsessive Richard Dreyfuss can’t get that monolith out of his head? Yeah, that was intense.