I can’t go to the gym, so where is my refund?
After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. But that was months ago and his refund is still MIA. So where is it?
Christopher Elliott
My hotel was overbooked — why can’t I get a refund?
Several days before his trip to Italy, Robert Arbanas got an email informing him that his hotel was overbooked. A manager promised him a refund. But months later Arbanas is still waiting. Can we help?
Be careful using this money-saving car rental trick
It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10 percent or more in airport fees.
Unfortunately, that loophole is closing.
We lost our house in a fire, so why is AT&T sending us a phone bill?
If your house burns down, do you still have to pay your AT&T phone bill? That’s the question that John Valentine wants to be answered after his in-laws lose their home in a massive wildfire. The elderly couple keeps getting a phone bill from AT&T. But there’s no phone service. Do they still have to pay?
Why is Enterprise making a damage claim against me?
Sarah Baker just got surprised with a damage claim from Enterprise car rental. She says the car was in perfect condition when she returned it. So what’s going on here?
I want Home Depot to take back this broken washing machine!
Gale Mason wants Home Depot to take back her broken washing machine. After all, it’s practically new and LG can’t seem to fix it. Can we help?
I have an intruder in my apartment! Do I deserve a refund?
There’s an intruder in Linda Jones’s apartment. She thinks she’s entitled to a refund from Booking.com for the inconvenience. But you will never — not in a million years — guess how this case resolves.
Her problem is about more than travel safety and corporate intransigence. It’s about the power of a single word. In this case, it’s an email address.
He wanted to take a Thello train to Venice. How did he end up on a bus?
What if your train ride in a comfy sleeper compartment turns into an unpleasant bus ride? That’s what happened to David Papay on a recent overnight journey from Paris to Venice on Thello, a European rail company.
Now Papay is asking for help retrieving the refund he was promised from a Thello employee.
Why won’t Sears replace my broken refrigerator?
If your refrigerator stops working after just two years, shouldn’t the manufacturer replace it? That’s the question for today. Brent Wilkinson just wants Sears to replace his broken refrigerator. Can we help?
Can TaxRise really help itself to $900 of my money?
TaxRise took $900 of Jack Maxfield’s money after he uses the service to try to file a tax return. Worse, he disputed the charges on his debit card — and loses. So is that the end of the story?