Coronavirus concerns made me cancel my tour. Where is my refund?
When coronavirus concerns cause Patricia Fuja to cancel her West Coast tour, she tries to get a refund from her tour operator. But why is it taking so long?
Christopher Elliott
Help! My LastPass login doesn’t work. What’s the fix?
Before passwords got complicated, and before the massive data breaches scared the living daylights out of us, LastPass was the perfect app for remembering my login information. It stored all of my passwords on my laptop and recalled them securely whenever I needed them.
Until one day, it didn’t.
Will travel insurance protect you during the coronavirus outbreak?
David Klement wants to know if his travel insurance will protect him during the coronavirus outbreak. Specifically, could it get him a full $15,506 refund for his Grand Circle Travel tour of India?
The question — “Will travel insurance protect me during the coronavirus outbreak?” — is driving travelers a little crazy during the pandemic. After all, they bought travel insurance believing it would fully protect them. And by “fully protect,” they mean being made whole if something catastrophic happened.
And then something catastrophic happened.
Money talks: How one small change in my personal finance led to a big discovery
In a confessional blog post that shocked some of you last week, I told you about how a company called BLD Resume conned my son out of almost $500. I also shared some small but important changes in my personal finances that will ensure no one rips us off again. I have an update that might surprise you as much as the original story.
I hate these instant veneers! How do I return them?
If you’re thinking of ordering instant veneers online for $69, you may want to read about Nechama Robinson’s experience. She hated the instant veneers she recently purchased and just wants to return them. Despite a “100 percent” money-back guarantee, both PayPal and the company that sold her the veneers are balking at a refund. Is she just stuck?
This is how to avoid the BLD Resume scam
With the unemployment rate above 10 percent, it makes sense to freshen up your resume now. But before you do, beware of what some have called the BLD Resume scam, which my son fell for and which ended up costing me almost $500.
Southwest canceled my flight! Where is my refund for my EarlyBird fees?
When Southwest Airlines cancels Peter Bell’s flight, it offers a partial refund. But are those EarlyBird fees also refundable? Maybe, maybe not.
Ridiculous pandemic excuses businesses use — and what they really mean
What’s your pandemic excuse?
From “extraordinary” circumstances to “it’s complicated,” companies are feeding you a line when they fail to meet their basic customer service obligations. Sometimes you need a dictionary to decipher the meaning behind these words and phrases.
How do I get my MacBook Pro problem fixed (for free)?
David Narita just wants his MacBook Pro problem fixed. But after he pays to have it repaired, Apple offers to fix it for free. Does he deserve a refund?
