UPS kept my $400 after damaging my computer — can it do that?
Vaughn Warriner’s Apple computer gets damaged in transit when he sends it his granddaughter. Now UPS is refusing his $400 claim. Can it do that?
Christopher Elliott
Help! I paid Expedia $1,459 for an airline ticket that doesn’t exist
Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there’s a problem: The flight doesn’t exist. Why can’t he get a refund for the bogus ticket?
Her hotel canceled by “mistake,” but Booking.com billed her anyway. Now what?
Thulisile Hadebe thought she’d booked a thrilling getaway on Booking.com to a game lodge in South Africa, which promised an “amazing” experience in its chalets and opportunities to see giraffes, wildebeest and zebras.
Try these new tricks for solving unexpected travel problems
Even the most experienced traveler can run into trouble every now and then. But how do you get out of trouble?
The cruise ship virus is back. Why did we fire the health inspectors, again?
Norovirus has already claimed its first victims at sea this year. Things may be about to get a whole lot worse.
Is the TSA finally at its breaking point?
The Transportation Security Administration is facing an existential crisis.
In Houston, wait times at the screening area hit three hours this week. Atlanta and Philadelphia had to close entire checkpoints because they didn’t have enough staff. Now there’s talk of entire airports shutting down because of insufficient TSA screeners.
Your credit card isn’t as safe as you think when you travel. Here’s the fix.
Eric Finkel thought he’d dodged a bullet on a recent visit to Vietnam. His hotel “accidentally” charged his credit card $1,500 instead of the correct amount of $66. The staff immediately cancelled the erroneous charge right in front of him.
My milk frother quit just after the warranty expired. What are my rights?
When Andrew Fogel’s milk frother sputters to a stop right after the warranty ends, he gets steamed. Fogel rarely used his Paris Rhône appliance before it died. And now the manufacturer wants to offer him only a discount towards a new machine. Can it do that?
Avis charged me $250 for smoking weed in my rental car. But I don’t even smoke!
Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento. Instead, he got something else — a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do that?
Hyatt ignored these 80-year-olds’ pleas — then hit them with a $53,678 bill
Beverly and Larry Burmeier learned a painful lesson about the timeshare industry recently: Sometimes no doesn’t mean no. Sometimes it means, “Yes, I’ll sign whatever contract you put in front of me.”