Kimberly Walls missed her grandmother’s funeral. Her United Airlines flight was delayed and she couldn’t make her connection from Denver to Great Falls, Mont.
united airlines
When Seth Kunis booked a Thanksgiving flight on Continental Airlines, it included a snack. It’s a small thing, he admits. But when Continental changed its onboard food program, he felt the airline had reneged on a deal.
You may have missed it, but Continental Airlines and United Airlines officially tied the knot on Oct. 1. And guess what? You might actually like the new United Airlines.
The Department of Justice green-lighted the Continental Airlines-United Airlines merger late last week, and now the corporate celebrity wedding seems like a done deal. The combined airline will be the world’s largest, but how will it do in the customer-service department?
When Barbara Baksa changed her United Airlines tickets, she assumed the upgrade to Economy Plus would transfer to the next flight. Wrong.
It looked like smooth sailing for the DellaPenna family’s Alaska cruise. The airline tickets were booked and the seats confirmed. But just a day before they were to leave, United Airlines almost scuttled their vacation.
Here’s a question I get a lot, but to which I don’t have a good answer — yet. If you pay a change fee and fare differential to fly today instead of tomorrow, and your airline cancels today’s flight, forcing you to fly on the day you were originally scheduled, are you owed a refund of the fee?
Last week’s post about excellent customer service brought a few me-toos out of the woodwork, including this noteworthy account of United Airlines doing the right thing.
What’s in it for you?
US Airways and United Airlines practiced discriminatory pricing against disabled passengers, in apparent violation of federal law, a new study conducted by Towson University finds.
Angie Zimmerman calls United Airlines to fix a seat assignment and ends up with a mysterious $35 fee. The airline says it’s for insurance, but she insists she never bought the policy. Her credit card sides with United in a dispute. Is she out of options?
He’s back! United Breaks Guitars’ Dave Carroll late yesterday released the third in his trilogy of United-themed songs. It’s a nice little bluegrass tune. Here are details on the making of the song.
After last Sunday’s Washington Post column, in which I suggested travel companies were being more charitable at this time of year, incredulous readers wanted to see proof. “Where’s your evidence?” one traveler demanded.
Here’s a heart-warming story for the Thanksgiving holiday: James Thomson and a longtime friend, who is suffering from terminal cancer, ran into trouble with their flights from San Francisco to Bali. One leg of Thompson’s flight was canceled, which threatened to end his friend’s final vacation.
United Airlines Captain Denny Flanagan had his 15 minutes of fame — and then some — when he was “discovered” by several prominent print and broadcast outlets two years ago and profiled for his many random acts of kindness. But long after the TV crews left, Captain Flanagan continues to do good at United. I caught up with him recently.
Elliott is consumer advocate 
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