You don’t have to be a regular reader of this site to know that airlines are trying wring more ancillary fees from their customers. Or that customers are fighting back.
DELTA
Ah, the perils of being your own travel agent.
Beth Anderson accidentally books two tickets under her name to fly from Chicago to Panama City, Fla. Is her 16-year-old son, for whom she should have bought the second ticket, stuck without a ticket? Both her airline and agency say “yes.”
Barbara Hilliard’s dogs didn’t make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.
If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.
Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.
Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she’s had nothing but trouble.
Close calls are the narrative glue of aviation journalism. Where would we be without stories of near-misses, mechanical failures and emergency landings?
Glenn Valentine wants to use his frequent flier points to get from Orlando to Sao Paolo, but Delta Air Lines wants too many miles for the trip.
And now, a follow-up to yesterday’s post about reservation change fees. Passengers are upset about these surcharges, which often reduce the value of their ticket credit to just a few dollars. Airline apologists call the fees a “proven revenue model” that will continue for as long as people fly.
Here’s a question that came to me by way of the Monday afternoon Washington Post chat on travel (and by the way, if you haven’t dropped in to ask a question, please do). Karen Luong booked her honeymoon flights from Baltimore to Naples, Italy through Orbitz in mid-June. She received reservation number from the online agency, but hasn’t been charged yet.
Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
Here’s a rather macabre reason for being a Delta Air Lines frequent flier: access to bereavement fares.
Almost seven hours on the tarmac? Have these people lost their minds?
Picture this: You’re on your honeymoon in Morocco. When you check in for your flight back to the States, a gate agent insists there’s something wrong with your reservation — and forces you to buy a new set of tickets.
Elliott is consumer advocate 
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