David Grogan thinks he’s on the first leg of a flight to Oaxaca, Mexico, with visions of kicking back and drinking margaritas poolside at his hotel. Then his Delta Air Lines flight is canceled and he’s unable to make any other flights. Can our advocates get him a refund?
Deborah Glotzer showed up for her recent Delta Air Lines flight from Boston to Seattle. Her flight crew didn’t.
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.
Princess Juliana International Airport cancels James Quinn’s flights because of hurricane damage. He wants a refund from Delta Air Lines, but it wants him to reschedule. Can our advocates help him get a refund for the flight the airport canceled?
After Inbal Graham’s flight to Oslo is canceled, her airline offers two difficult choices: either a flight one week later or a full refund. Isn’t there a door number three?
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.
Sometimes, airlines do the right thing — no questions asked.
Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when thunderstorms delayed his Mango Airlines departure. After a two-hour wait, an airline representative approached him and did something that surprised him: She asked him if he was comfortable.
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami.
Elissa Waldman-Sison’s bag should have made it onto her Delta Air Lines flight and her Royal Caribbean cruise ship. Instead, it followed her from port to port until she finally got it back.
Andrew Ong didn’t expect anything to go wrong with the flight he booked for his friend’s wedding. But when it did, he expected the companies involved — WestJet, Delta and Chase Ultimate Rewards — to help him fix it.
Kramer Lucio recently flew from Houston to Tulsa for a week of business, taking an American Airlines flight with a connection in Dallas. But when he deplaned in Tulsa, he found that his bag didn’t make the connection when he did. It was still in Dallas.
When Cherie and Philip Miles booked their African safari, they wanted to upgrade the overnight flights to business class, using
Phillip Deutschler’s case should have been fixable — if not at the time Delta Air Lines canceled his flight, then when he asked the airline to cover the ticket he had to book.
When someone mentions the “D” word to our advocates — as in “death” — their first response is invariably “we’re
Ethan Jones threw himself on the mercy of the court and lost.
When a lap child turns two on the day of return travel, do the parents have to buy her a seat on the plane?
Sarah Kolo and her mother love to go airfare shopping. But is there such a thing as too much airfare shopping?
You probably already know that tipping is out of control in the United States. If you don’t, this story will
Thomas Witzig’s daughter checks in for her Delta flight home 55 minutes prior to boarding time on Christmas Eve. But an agent refuses to allow her to get on the plane and forces her to buy a new ticket for $541. Delta agrees to refund Witzig only $200. Is that fair?
Joann Hanson’s booking on Delta started out straightforwardly enough. She and her husband paid $446 per coach class seat in January for a trip to Tucson in February. A few days before the trip, Hanson received an email from Delta offering an upgrade.
Stephanie Merck is told she needs a passport to fly to Puerto Rico. It’s not true. Who should pay for the passport?
Linwood Brown has one of those jobs that some of us would die for. Recently, his work paid for him to fly Delta’s new first class, Delta One, from LAX to Taipei.
Heather Stork’s flight from St. Louis to Amsterdam was a mess from start to finish. Delta compensated her with travel vouchers. Is that enough for the mess that she had to endure?
John Dunlop’s daughter, Francine, was supposed to fly from Copenhagen to Washington with her four children, including six-month old twins, last Friday. All by herself. Talk about an impossible trip.
Yesterday, my colleague Kendall Creighton asked if the big three airlines have a “stranglehold” on three New York area airports.
Airline math. Ah, airline math.
It makes common core math look intelligent, logical and reasonable.