Here’s a question I get often: The name on my ticket doesn’t match the name on my ID. What now?
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DELTA
Here’s a rather macabre reason for being a Delta Air Lines frequent flier: access to bereavement fares.
Almost seven hours on the tarmac? Have these people lost their minds?
Picture this: You’re on your honeymoon in Morocco. When you check in for your flight back to the States, a gate agent insists there’s something wrong with your reservation — and forces you to buy a new set of tickets.
Membership has its privileges. Unless you’re Donna Jordan. Every year since 2001, she’s paid Delta a $134 annual fee for a co-branded American Express Platinum card. The card allowed her to collect Delta miles for each dollar spent and entitled her to a free “companion certificate” on Delta.
Remember “no waivers, no favors,” the onerous post-9/11 policy that prevented airline employees from bending the rules? You’d think that with the advent of new baggage fees, we were looking at a sequel to the “no waivers” policy. Not so.
Looks like Sigmund Freud is inspiring the marketing folks at Delta Air Lines who have the unenviable task of telling us what else we will have to pay for when we fly. The airline’s latest letter to its customers would probably make the good doctor proud.
The airline industry may be in a tailspin, but you can find people in the business who still care about their customers. Delta Air Lines’ Lee Macenczak is one of those people.
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