Is the liability limit for a lost bag on NCL really just $100?

“We’re so sorry. This has never happened before.”

This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.

It never did.

Does American owe this traveler for his missed day in Mexico?

All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.

And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.

What kind of “ticket protection” is this, anyway?

When Vance Luke bought an airline ticket for his daughter, he added optional “Ticket Protection” through International Travel Network (ITN). So when his daughter was hospitalized just before her trip, he expected that she would get a full refund for the cost of the ticket.

O Captain! My captain, why are you keeping my deposit?

Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.

The captain has other ideas.

They missed their New Year’s Eve cruise by a whole year. Are they entitled to restitution?

Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived at the embarkation terminal, Carnival refused to allow them to board the ship: Their boarding passes were for Dec. 31, 2017, instead of Dec. 31, 2016.

Why won’t American pay for my Delta flight?

When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.

Is my broken business class seat on LOT only worth a $200 Expedia voucher?

How much compensation is a malfunctioning airline seat on LOT Polish Airlines worth?
Judy Miller wants to know. She would like a cash payment after being forced to sit upright for nine hours. But she was offered a voucher and a discount off a future flight — on another airline.

If you are on a group tour and get delayed at the border, can you be left behind?

Marty Schonberger booked a trip to Petra, one of the world’s great archaeological sites, with Fun Time tours. Everything went perfectly until the group’s bus got back to the Israeli border. Then, as he wrote to us, suddenly it wasn’t a fun time.

Is a two-hour delay worth 25,000 American miles?

When Maurice Woolman’s flight from Berlin to Madrid was delayed, he worried that he wouldn’t be able to make his connection to Miami, which was scheduled to take off 70 minutes after his arrival in Madrid.

Was this passenger removed from the airport because of a battery?

Diana Lawson, 60, a self-professed “knitting grandma,” recently traveled to Lubbock, Texas, with power tools in her luggage. On her return flight, she was denied boarding and removed from the airport by two police officers and two American Airlines employees. She flew a different airline the following day and wants compensation from American.

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.

Our pilot’s sudden illness caused a flight diversion. Is this an “extraordinary circumstance?”

A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?

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