This hotel complaint sounds like a bad joke.
Ben Brian says his daughter missed the prom all because of a company called Promlilly. It sent her an unattractive and damaged prom dress that looked nothing like the photo on its website.
He wants to send this monstrosity back and get a refund. But there’s a big problem — who, and where, is Promlily?
Did AT&T just take Crystal Edwards for $10?
She thinks so; AT&T doesn’t.
The truth — well, I’ll leave that to you to decide. That’s right, my friends. Scroll down for the poll.
Ilya Kovalenko believes that an Expedia mistake caused Turkish Airlines to deny him boarding his recent international flight. And now he wants a full refund from Expedia and an apology. Unfortunately, the responsibility for Kovalenko’s missed vacation might lie a little closer to home.
Tim Clark chartered a fishing excursion to celebrate his son’s upcoming wedding. When inclement weather caused the entire trip to be canceled, he expected his $500 deposit to be quickly returned.
The captain has other ideas.
When spring storms delayed Ernest Messersmith’s flight from Hawaii to Boston, American Airlines offered vouchers and hotel rooms for his inconvenience. Vouchers that, on reflection, it probably didn’t have to offer.
Liz Baenen’s Uber ride to the airport was a no-show, but that wasn’t the worst of it. The company kept her money, charged her a cancellation fee, and when she asked for a refund, it stonewalled.
Ling Hsu had hoped for a pleasant vacation. She and some friends booked a stay through Airbnb in Valencia, Spain, for four nights, including cleaning and service fees. But when they faced a flight delay, they couldn’t reach their host upon arrival. Ling and her companions booked themselves into a hotel for two nights. Then they heard from the host – too late to cancel their hotel stay. And when Ling needed Airbnb help to get a partial refund, Airbnb let her down.
A cruise can be a terrific culinary experience, from fine dining restaurants to the midnight buffet. But customers don’t expect to be on the menu.
Kathleen Keenan thought she had unlimited access to Universal Orlando theme parks in Florida. After all, she’d paid extra for it.
She thought wrong.
Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.
Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.
Driving in a new city frustrates many travelers, especially when navigating an unfamiliar, foreign location with strange rules. Larry Moyer learned just how frustrating when he made a big mistake while driving this Enterprise car rental in Florence. Now he is faced with heavy car rental fines and he wants to know if he must pay them.
When Alaska Airlines canceled Nancy Hillis’ upcoming flight from San Francisco to Fort Lauderdale, Fla., she faced a familiar dilemma: take the new flight her airline offered or let Alaska Airlines refund her and fly on another carrier.
When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her
Hurricane Irma interrupted Denise Johnson’s vacation to Virgin Gorda. She didn’t use the return portion of her Air Sunshine ticket and requested a refund. But the airline only offers flight credit and ignores further appeals.
Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. There was just one problem. In all the planning, she had neglected to check the passport requirements for travel — and the news wasn’t good at the check-in counter.
George Staby and his wife traveled from Arizona to New York and boarded a Silversea ship, expecting an enjoyable cruise through New England and Canada. But Tropical Storm Jose, which became one of the longest-lived Atlantic hurricanes in recorded history, had other plans for the Stabys.
Warning: This post contains language that may not be appropriate for a family audience. It’s no secret that employees sometimes
Osvaldo Gratacos and his fiancée planned a trip to Mexico for their wedding for themselves and his family members in Puerto Rico. But when Hurricane Irma passed over Puerto Rico, Volaris canceled Gratacos’ relatives’ flight two days before their scheduled departure, forcing Gratacos to cancel their air and hotel reservations. He would like a credit for future travel from the companies involved. But until our advocates became involved in his case, all he received was silence.
Smart travelers know the importance of leaving plenty of time between connecting flights to protect themselves from problems caused by delays.
When Tamra Corrigan’s husband is involved in a vehicular accident in the Dominican Republic, he is taken into police custody. This frightening situation ended with the five-member Corrigan family being escorted by staff from the U.S. Embassy to the airport for immediate removal from the country.
When Jennifer Tudor rented an apartment in a Brooklyn brownstone through Airbnb, she may not have understood what to expect. Unfortunately, this led to an unpleasant rental experience for her — and for the owner. She claims to have discovered the worst Airbnb ever. Could that be true?
If you double-book a shore excursion on your cruise, are you entitled to a refund for your missed tour?
Diane Kolett and her husband would like to know, because they experienced this on a recent vacation.
Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.
When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida.
It’s late at night and you’re asleep in a hotel room when you’re awakened by the room’s telephone. The caller identifies himself as the hotel manager and says he needs to get your credit card information again because of a hotel computer problem. Phone scams are the last thing on your mind.
What would you do if this happened to you?