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A little advice for Nicole White, the TSA and anyone traveling with kids

October 17, 2009

screenedTurns out Nicole White’s account of her son being taken by a Transportation Security Administration officer did not line up with reality. Now the truth squad is coming after White, her site has been taken down and the young mother appears to have gone into hiding.

I have a little advice for White. And for the TSA. And for anyone reading this who is worried they might be separated from their child at the airport.


But before I continue, a disclaimer: My sympathies are with this young lady. Some of you have openly asked why I’m not as “hard” on her as I would be on a travel company that screws up. That’s easy to answer. I’m an advocate for the consumer, not the corporation.

But I’ve also been in White’s shoes in the past, having published facts that I believed to be true, but weren’t. I know what it feels like. If White took her site down, I can’t blame her. If she’s hiding in the military housing complex she lives in with her husband and son, and doesn’t feel like talking with anyone about this, I totally understand.

First, though, I wanted to address anyone traveling with kids, and afraid a TSA agent might try to take their offspring …

✓ Stop worrying. TSA officers are not interesting in swiping your kiddies.

✓ If you’re in a city with child-friendly TSA checkpoints, like Orlando, use ‘em. The officers have a lot of experience dealing with families with children. They’ll make sure everything goes smoothly.

✓ Relax. The most high-profile accounts of TSA abusing families with children (here’s another one) have ended up being overblown.

As for White …

✓ Bring your site back up as soon as possible. Then tell us what happened. What really happened. Was that you in the video? Are we missing something? What did the TSA officer say to you when you were being given a secondary screening? Why was the TSA’s version of events so dramatically different from yours?

✓ Please return the TSA’s call. They’re trying to get in touch with you, according to several accounts. You should talk.

✓ Drop the F-bombs. The gratuitous profanity in your blog isn’t helping your credibility.

✓ Move on. This isn’t the end of the world. So your story doesn’t match the events in the video. Tell us why, and then get on with your life. You’re a gifted writer and blogger. This is nothing more than a bump in the road.

And to my friends at the TSA …

✓ White’s case could have been handled better. You had her waiting in that plastic cage for a good long while. With her toddler. Seriously, I think we can all understand why she might be a little agitated.

✓ What took you so long to respond to her blog post? I knew that you had the video at 6:30 p.m. last night, but you didn’t publish it until 11 p.m. You can’t wait half a day to react to a viral story like this.

✓ Why did you blur the section of video where White was being given a secondary screening? It looks as if you’re trying to hide something.

At the risk of repeating myself, TSA appeared to handle White’s screening by the book. I see no evidence in its video that it was abusive or in any way out of line.

I’m disappointed but at the same time relieved that White’s account was so dramatically different from what’s seen on the TSA video. I think — I hope — this can be a teaching moment. For all of us.

(Photo: william couch/Flickr Creative Commons)

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

70 comments

  • http://qhealthbeauty.wordpress.com/ Therese

    To Devedander and anyone else who has brought up Nic’s posts or her ability to be a Mother. I looked at the blog post from the TSA, and I looked at Nic’s original post and her follow up post. I have also read her blog from time to time, as I was part of the team she put together to walk for the March of Babies walk last year.

    I will say that looking at the video even with the time gaps, it looks as if the two stories do not match, I and all of us can only speculate why that is the case. With that said, Nic is not a bad person, I remember the passion and compassion she put into putting the team together for the walk and the money she raised for a fellow mom in the blogosphere that lost her child. If the video is completely legit, which it appears to be, then who knows if it was a serious panic attack that distorted her perception of reality, and if it did, imagine what a person would go through watching that video and realizing that this could have been the case.

    What is really upsetting to see, is how quick others are to judge who Nic is based on her blog entries and this one experience, to judge how capable she is to take care of her child, or to judge her on her mental status. If you read more in her writings you will see her son had stomach issues, and I word it this way because I cannot remember how it was labeled in her posts, but I know my son had acid reflux, and just the patience it must have taken her to deal with her son when he couldn’t hold anything down and was in pain. I think this is something that would test someone’s mental state when it comes to their ability to take care of their child.

    Devedander I believe you said what her therapist told her was the truth, from reading that post her therapist said she was ‘tragic’, that is not the truth or something that any therapist should say to anyone. Her experiences may have been tragic, but actually for a therapist to label someone, to state they are something because of their past and to not encourage growth and change is completely wrong.

    I can’t believe people are saying that CPS should get involved and making assumptions off of her writings, from the place where she obviously goes to vent, any writings by someone that is using this as a therapeutic method can’t be judged on what they express, I am sure it is the extreme of what she is feeling. As you can see in her comment section, her readers seem to understand her.

    A last note, if there are those of you that really think she has mental issues beyond functionability and that the CPS should get involved, then why would you say horrible things about a person who you think has mental issues when you know she is going to see what you wrote and it is going to make her even more upset.

    I can see the obvious – Someone lies for their own motives, then that is wrong, that is black and white, however we really don’t know if that is all there is to it, given to the fact of her admitting she was having an anxiety attack, etc. The TSA is a huge entity with the proof at this point to back up what they are saying, Nic is one person, and if she is fragile right now who knows what reading all of this can do to someone mentally, it is easy to write these things, but to be on the receiving end of them is something else.

  • Annie

    Devedander, I wasn’t referring to your post specifically. :) Hundreds/thousands of people all over the net are pointing at her one emergency Xanax as proof she’s nuts, unstable, etc., they are not taking time to read previous entries of hers like you did but basing their comments on her taking a benzo at all.

    I am now part of a support group that helps other sufferers of tinnitus in the early stages and one of the biggest hurdles I have found in trying to help “newbies” is the almost universal resistance in taking something like Ativan or Xanax to help them because of the stigma attached to such drugs. I myself felt the same way before I developed tinnitus. I do not believe in drug use, I won’t even take an Advil if I can get by without one and it took the combined efforts of my doctor, my friends and my husband to get me to take the Ativan in the first place, that’s how afraid I was to take it. Because of the way it’s been portrayed in the media. Scared to death to take it. I cried when I took the first one. I was so afraid I’d be an automatic addict and I didn’t know what the drug would do to me. The movies/TV makes it look like people on such drugs act horribly and irresponsibly. I didn’t want that.

    Of course, I got over my fears as I found out it allowed me to get sleep for the first time in weeks. And even made the hearing distortion seem less scary the next day. As I said, eventually as the hearing distortion receded and became less frightening, I was able to wean myself off it and I no longer need to take it. :)

    Unfortunately, many people who develop tinnitus and write me, utterly panicked, are equally afraid to take such drugs based upon the media and they also resist their doctor’s/family’s advice. I have to work hard at encouraging them and explain how it helped me again and again and how I did not become an addict or show up on Dr. Drew’s “Celebrity Rehab” *grins*

    I just try to step in whenever I see people assume such a thing and point out that if you’re taking one or two pills a day at a low dosage because of a legitimate condition and prescribed by your personal physician, it doesn’t mean you’re suddenly an addict with a capital A. Again, this wasn’t written towards you personally, just a general, friendly message for anyone who might jump to conclusions that are untrue regarding these drugs. :)

    Barbie45, Valiam is still a benzo, I wasn’t suggesting they were all exactly the same drug or that they could be combined. :)

    From the Wiki: “Diazepam (Valium) was the second benzodiazepine to be invented by Sternbach of Hoffmann-La Roche, and was approved for use in 1960.”

  • Nicki

    Made a couple of calls and talked with some HL Security contacks I have and… The passenger by TSA guidelines in asked if they want a private screening before the secondary screening begins. They say that means behind closed doors out of the public eye. The video image is blocked out so the bad guys cant download teachable TSA proceedure. I guess thats why TSA goes banana’s when passengers start taking pictures of their buddy getting frisked. Passengers are never asked to unbutton their pants. At most they might be asked to fold over the waste band. And they ask people to remove heavy or bulky outer garments before coming through the walkthrough metal detector. My take from the video: After looking at the Alternative veiws on YooTube-TSA could have done a better time of getting this lady and her baby out of the “plastic box” a little sooner than 1:40 min. To their defense, the only female TSA insight was at the end of the lane waiting to search a bag of a slow moving passenger.

  • Devedander

    Sheila you are really not doing yourself a favor with your rant post. It’s actually robbing you of credibility as you are making obviously flawed emotion based arguments and going to such exteremes that it looks like you have to because you cannot make a logical argument for your point of view.

    I think indeed anyone who carries an “emergency xanex” can have it brought up in a questioning way. Just like someone who carries an “emergency bottle of scotch” or “emergency cupcake” might well have their sobriety or self control called into question.

    You are not making sense and are coming across as someone in an emotionally compormised state. In laymens terms you sound like a teenager who’s mom just said “your curfew is now 10 instead of 11″.

    Calm down, step back and maybe re read your comment… I think it would do you well to consider it form someone elses perspective.

    As for who cared about her blog? Were you asking that when the support was rolling in for her? Were you asking that when the TSA was being wrongly lambasted for a horrible false accustion? Either way the answer is, some people care… and the reality is that it’s not her blog that people needed to care about, people care about the severe misstreatment of others (ie kidnapping) and won’t stand for it. It’s the abuse of this exact sentiment and humanitarian side of people that makes this event such a travesty. There is little enough good in this world that to abuse and thus devalue and possible destroy some of this good will (next time this happens less people will pay head to the wolfs cry even if it’s legit) is heinous to say the least.

    How did the TSA get wind of it? The TSA has a blog, they pay attention and I am sure it was forwaded to the TSA in any number of ways for any number of reasons. Her blog is not some secret vault and twitter, facebook and the internet in general are the tools of information desemination that Nic herself depends on to give strength to her “freedom of speech”.

    Why are they so quick to release video evidence in their defense? Are you kidding me? Do you know how many people out there regularly lambast the TSA for NOT proving themselves innocent? Daily hundreds of accusations get thrown at the TSA and every one that doesn’t get countered gets a position of truth in the word of rumor. I am surprised the TSA hasn’t released MORE evidence to clear themselves… and honestly when accused of kidnapping is it really a BAD thing invesitage quickly? Had they issued a standard press release and shut up would you really have been happier or would you have been out there with the others condeming them for covering it up and obviously hiding something or they would have shown it by now?

    Clearly edited? You have seen the full relase of all 9 camera angles right? Now YOUR distrust is getting in the way of seeing clearly.

    Why did they blur her in the video? Two likely reasons: one is yes, to some extent for privacy. She is getting a full body pat down and she has shown a propencity to get carried away with being violated (imagined or not) and there is a difference between seeing something happen walking by and showing it to the whole internet in a capturable video. Anyone can hear you talking to a bank teller at the window, but your bank wouldn’t relase audio transcripts of your personal bank info to the public now would they?

    Second, if you have ever tried to take a picture of someone walking into security (as a good by shot) you will find that they don’t allow it. It’s to protect their operations so you can’t send photos or videos around to learn how to bypass their operations. Yes we all know you can just see it an experience it for yourself, but at least you have to be there to do it, this prevents any and everyone from seeing it without having to set foot anywhere near it happening and thus in no way drawing attention to themselves.

    Now I have enteretained your borderline ridiculous questions and I suggest again you re evaluate your post as you are truly coming off as an irrational and illogical person, governed by emotion and not willing to accept any truth that doesn’t fit your pre exsiting assumptions of Nic’s virtues.

    @Annie I didn’t take it as directed at my post, but in general. And what I said applies in general. Some people may be taking it farther than I do and indeed going too far, but my point was you did made a similar falacy. The way you worded your comment shows you assumed what you were talking about applied to the situation. As I said, a few short minutes learnign about the subject at hand would have shown you that it does not indeed apply. This woman does very much have some questionable mental issues.

    You are taking your one situation, which is a legit one, and trying to apply it as somehow related to this one… when a in fact, you, your life and your situation do not parallel Nic at all as shown by her blog.

    Questioning her ability to be a parent? Well honestly… I do… there are a lot of levels of questioning someone being a parent, but let me ask you this:

    Look at the video. See what she went through. It was annoying, however in my experience it wasn’t even unusually long for a double screening especially involving a baby. So she really experienced just an everyday sort of event…

    And totally collapsed as a reult, then followed it up 24 hours later (plenty of time to prove pre mediation of her lie) and accused the TSA (remember while she accused the TSA, really she accused a PERSON) of kidnapping her child amongst other misstreatment.

    Ignoring her followup irresponsibilty to accept and own up to her situation, and ignoring her blog information that shows she regularly intakes noteable quantities of alchohol (backed up by the fact that her explanantion of her blogs title says her child drover he to the bottle) while she is taking prescription meds, and has questionable mental status (as shown in my links above)…

    Ignorig all that even.. doesn’t the fact that a person being the only parent and caring for a child in busy public places is so easily broken down to a non functional state trigger a worry in you that perhaps the level of parental care isn’t sufficient?

    I don’t know about straight up calling for CPS to take her child away, but I wouldn’t see a problem with having CPS evaluate her situation and maybe advise or enforce limitations on how much of the parental load she can take alone…

  • naoyuki

    Xanax abuse/addiction is a serious problem because it is a very short acting drug, and doctors are often prescribing this drug like candy to patients. Without knowing her, it would be very inappropriate to judge her character. I’m assuming that she has a mental illness. However, I personally have a real problem with people (not just this lady, but many other people as well) who carry doses of Xanax (either “emergency” or not) without a regular followup with a physician.

  • Pingback: TSA Uses Blog and Twitter to Defend Itself : Bizzia - Business News and Commentary – Finance and Business Tips

  • Jennifer (the other one)

    ‘A little off’? She didn’t just misjudge a length of time (though she did do that, by too huge margin to be credible). She made up a kidnapping! She wrote a piece of fiction about events that never took place, then presented it as fact.

    I’m especially troubled by the supposed phone calls she made to her mother and her husband, because presumably, both read her blog. They would know that those phone calls didn’t really take place, and then it would be clear to them that the rest of the story likely didn’t happen the way it was written, either. Lying about something verifiable like that is just silly, and that makes me think that she honestly believes the story she created in her own mind. If that is the case, she is (as I said before) not competent to care for herself, let alone a child. No one in their right mind would leave a small child in the care of someone incapable of distinguishing reality from fantasy. CPS does (and should) remove children in those situations if the other parent is unable/unwilling to guarantee their physical safety. I didn’t say he should be removed, necessarily, just that the woman needed help, and CPS should be involved in determining what should happen.

    I stand by more original statement that someone this affected (for whatever reason) by a normal secondary security screening should not have been traveling alone in the first place, and certainly not with a child. If she lied on purpose, then yes, she’s a ‘horrible person’ and deserves every bit of criticism she’s received, and then some. If she didn’t, then she’s delusional, likely psychotic, and needs help. Those statements are based on her behavior, not the fact that she carries an ‘emergency Xanax’ with her.

  • Tammy

    Sympathy for this lying psycho? I don’t understand that. What she did is inexcusable. If someone actually is abused during the process, who will believe them now? This Nic is not unlike the Heene family, using their child for their own publicity. It’s sick. She’s sick.

  • Christopher Elliott

    @Tammy and others who are commenting now, just a reminder that I wrote this post before Nic posted her “apology.”

  • Kathleen

    My brother, who is a chief of police, did have his toddler separated from him by the TSA in a horrible experience at the Denver Airport. He was placed in the isolation box and his toddler daughter was left crying and banging on the box – on the outside. I’m sure this is an exception, but this particular incident was handled very poorly and caused an inexcusable amount of stress for everyone involved. It is particularly ironic since my brother is a trained anti-terror specialist. You will note that he did not create an obscenity ladened website to commemorate the event

  • http://aol barbie45

    well kudos to your brother for using common sense ; and having lots of class which this nit wit did not

  • Walter McGrain

    The funniest part of her so-called “apology” is that she *still* maintains the worst aspect of story is true: that a TSA agent took away her child.

    Unless the time line of the video is completely wrong and there is actual missing footage, even her apology just continues the fabrication.

    This is not an apology that should be accepted because she has really admitted nothing.

  • Bemused

    What is it about talking about children.
    Their precious children.
    That makes people write like idiots?

  • http://www.kickitconsulting.com/blogger.htm Sheila

    Devedander

    First of all….I went to those extremes to prove how ridiculous some of the comments have been towards this woman.

    *That someone on Xanax cant be a responsible person
    *That someone clearly upset can have some details “off”

    Your comment about having emergency medication is clearly wrong. Some people may have a need to have emergency Xanax, emergency epi-pens, emergency inhalers….Just because its Xanax doesnt mean or equal this to an emergency bottle of booze. And while were on THIS particular part of your reply…I know several diabetics who not only need emergency insulin, but emergency snacks as well–now what were you saying about an emergency cupcake?….Guess this is the same as well?

    AND….just because someone goes to a therapist doesnt mean shes unstable. My children went to therapy because of family deaths….does that make any of them unstable? Again….you are quick to judge someone based on generalizations.

    Ive ranted about things on my blog, and have posted said blogs on twitter….NEVER have those posts gotten this type of attention. Ive lambasted all types of horrible service and facilities in my time…and still-never had a response.

    Does TSA do a search in the same way Comcast does on twitter? In this same way, complain about Comcast….and some “rep” replies to you butting into your business on occasion?

    As to attempting to take pictures in or around an airport, this simply doesnt apply to me. I do not fly. I am aware that even with a doctors note, I would be perceived in some way and then put out to pasture online. I will not subject myself to having anyone I do not wish-place their hands on me. I dont break the law, so therefore, I should never be subjected to search by any police officer.

    You can do all the research in the world about me, but there are a few things Ill admit off the bat. I do not drink beyond a toast at midnight on New Years and I have a tendency to be a smart aleck….Ya wanna call whatever agency on me….by all means….seems like yall wanna pass judgement on each other.

    BUT do not attempt to say that my credibility to comment on a post is “shattered” by me taking your comments to a level at which they seem on the surface. Im just pointing out your self righteousness.

  • dv

    The search is probably blurred to prevent “bad guys” from having footage of TSA procedures. Yes, this seems silly, but I’ll bet you it’s just bureaucratic process and CYA.

  • MV

    Re: blurred footage. Probably twofold reasons, yes what DV said, and also probably to provide a bit of modesty for the passenger being searched. I can hear her screaming now about how the TSA not only separated her from her kid, searched her and then “broadcast her to the world in humiliating positions”

    I can’t believe she still holds on to the lies about her kid being taken from her, and the phone calls she didn’t make… The time stamps show this is the complete episode. You could clearly see the male screener do a quick pat down of the kid WHILE SHE HELD HIM!!!

    I hope all of this whacko’s readers, and potential future readers, see her for the lying fear mongerer she appears to be.

  • http://aol barbie45

    sorry Annie ; you were correct ,both valium and xanax are inthe benzo class; I live and work in DelrayBeach FL; better known as the drug rehab capitol of the world ; filled with rehab centers which have a thirty percent sucess rate; halfway houses unliscenced, which tend to be slums ; and the abuses of alchohol and drug mixing; xanax is a well tolerated drug for many disorders epilepsy being one , and anxiety disorders ; however I have seen to many people seriously abuse both; and land up in mental institutions; kinda of well kept secret ; Delray does not care for that image of drug rehab center of the world .

  • David Charlton

    “Stop worrying. TSA officers are not interesting in swiping your kiddies.”
    -1 for you for missing the point. (In case you’re unsure, the point is that if someone takes a child from view, they could easily lose track of the child. The blogger isn’t afraid the TSA will sell the child on the black market, she’s afraid that a government employee, who answers to absolutely no one at all, might take and subsequently lose her child.)

    “This is nothing more than a bump in the road.”
    If everyone just moves on, the problem gets worse, or at least doesn’t go away.
    Maybe if we write a letter to the CEO and to the consumerist, the airport will employ a different security com… Oh wait.
    It’s the government.
    We don’t get ANYWHERE with our complaints unless we raise unholy hell. It even took Ted Kennedy three calls to Tom Ridge to get his name off the watch list.

    “Seriously, I think we can all understand why she might be a little agitated.”
    Even saying this is kind of silly.
    In the 80′s and 90′s, if an officer wanted to… “toy” with you, they worked you up. Now, they routinely go straight to filing assault charges. It’s gotten to the point where police can sucker punch an old man from behind and claim that HE assaulted THEM when it’s on Youtube! (David Snyder).
    The TSA can’t do that… yet. They’re tired, had a bad day. In the same situation, a cop can take it out on anyone and get away with it. A TSA agent, who is not at that point yet, needs a tool… a mechanism… to accomplish the same thing.
    It’s their inefficiency. It’s making a woman drink her own breast milk, yanking a diabetic’s pump off of his person, or delaying people from boarding their flights IN ORDER TO escalate the situation. That’s what they WANT to do, and it’s what they’ll continue to do!
    (Don’t believe me? Just wait. I’ll bet you my paycheck that incidents with the TSA will continue unabated.)

  • Debra

    If someone needs to carry an emergency Xanax in their jean pocket at all times, then maybe that individual should not travel alone, with her baby, knowing that any stressful event could become traumatic.

  • http://www.wallaceinfo.com Kirby L. Wallace

    Blurred Footage.

    The TSA is probably astute enough to know that if this story get’s wide coverage, SHE (not necessarily the TSA) is going to become to target of pranksters and farkers and photoshoppers the world over.

    The wand has to pass up and down the inner thigh – from both front and from behind. And an agent may be bending over near or, or kneeling in front.

    Now Watch This: one second of footage UP. One second of footage DOWN. Loop-n-Repeat, and viola! Instant humiliation.

    They did this for her protection, not their own.

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