British Airways promised to reimburse us for the shuttle — why won’t it?
British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
We never asked for travel insurance — can we get our money back?
Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.
I can’t make it to my cruise on time — how about a refund?
Ronald Dunnington misses his Celebrity cruise because of a pilots’ strike. Can he get a refund for his entire vacation?
A bait-and-switch on my airline ticket?
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off through bait-and-switch?
Help! My Hotwire hotel is in a dangerous neighborhood
Ashley Norris’ hotel reservation on Hotwire is a surprise — and not a good one. The hotel is in an unsafe neighborhood.
Thanks to Travelocity, I’ll never make Silver Elite
I went to Travelocity to book a ticket on multiple carriers. My goal was to have as many miles as possible be traveled via Delta.
A little confused about my Groupon credit
Sue Tomita loses $200 when Groupon fails to redeposit her credit into the right account. Can it just keep her money?
There’s something “odd” about this lost-luggage claim
Ali Jaffery’s lost-luggage claim is denied because of “substantial discrepancies” in the claim. Can Southwest Airlines do that?
Nothing ‘E-Z’ about this $1,361 car rental repair bill
When Julie Mehta returns her Chevy Impala rental to E-Z Rent-A-Car, an employee points out a missing fog light.
Help, my “free” Hilton HHonors points for car rental voucher doesn’t work at the airport
After he redeems 70,000 Hilton HHonors points for a car rental. He won’t be able to use the nonrefundable certificate for the rental.