We want a refund for our canceled Hawaii flight
Ann and Francis Mason’s bucket-list trip to Hawaii is cut short when Francis’ father unexpectedly passes away.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Help! Expedia reneged on our credit offer
When Arthur Waskow and Phyllis Berman cancel their flight, Expedia offers them credit for a year. But that’s not entirely correct.
Dad’s sick – why won’t Allianz cover Mom’s claim?
Chris James’ mother cancels her vacation after his father falls ill. Why won’t Allianz cover her insurance claim?
Where’s the refund for our second honeymoon, US Airways?
Stanley’s hotel refunds $887 after his stay. But it sends the money to US Airways Vacations, the tour operator through which he booked.
Why are we being charged an extra $277 for our rental car?
Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a $277 charge from Avis for their rental car.
I bid on a business-class seat on Aer Lingus, but I only got half of one
When John Banister’s bid for an upgrade on Aer Lingus is successful, he thinks he’ll be flying home in style. He’s half right.
AirTran declined my credit card and now I have to buy a new ticket
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate.
A “sticky” situation at the Omni
Tamara Lustig books a room at the Omni Shoreham Hotel, but when the property offers her the wrong accommodations. Can she get a refund?
Why won’t Econo Lodge pay my parking ticket?
Even though Linda Troop pays for parking while she’s a guest at an Econo Lodge, she receives a parking ticket. Who has to pay?
Charged an extra $134 for my rental car because I’m an hour late
Returns Hertz rental car an hour late and is billed an extra $134 for it. Is this a misunderstanding between Hotwire